A study on the effects of service quality on customer satisfaction towards bus transit in Malacca Central / Siti Aisyah Ishak and Nurul Hidayah Moktarroji

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A study on the effects of service quality on customer satisfaction towards bus transit in Malacca Central / Siti Aisyah Ishak and Nurul Hidayah Moktarroji

Our research project paper title is ‘A Study on the Effects of Service Quality on Customer Satisfaction towards Bus Transit in Melaka Central’. We want to study about the customer satisfaction toward bus transit because the issue raising which the customers is not satisfied with the services that bu...

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Bibliographic Details
Main Authors:	Ishak, Siti Aisyah, Moktarroji, Nurul Hidayah
Format:	Student Project
Language:	English
Published:	Faculty of Administrative Science and Policy Studies 2013
Subjects:	Total quality management. Benchmarking Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/15263/

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