Factors of staff professionalism at counter services affect customer satisfaction: A case study at TMpoint Jalan Gajah Berang, Melaka / Nurul Akma Ramli and Nurhayati Saliman

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Factors of staff professionalism at counter services affect customer satisfaction: A case study at TMpoint Jalan Gajah Berang, Melaka / Nurul Akma Ramli and Nurhayati Saliman

Counter service is the first step before the customer pursue the matter further. Counter services in an organization is important to give first impression for the customer. Instead of that, staff professionalism is very important in fulfilling customer satisfaction. It is mainly because staff profes...

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Bibliographic Details
Main Authors:	Ramli, Nurul Akma, Saliman, Nurhayati
Format:	Student Project
Language:	English
Published:	Faculty of Administrative Science and Policy Studies 2012
Subjects:	Customer services. Customer relations Malaysia Job satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/15248/

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