Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said
This study examines the the factors that influences students satisfaction towards service quality at UiTM Melaka City Campus’s library. Reviews of the literature show that there few factors that influenced the students satisfaction towards service quality. Studies done by other reserachers were used...
| Main Authors: | , |
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| Format: | Student Project |
| Language: | English |
| Published: |
Faculty of Administrative Science and Policy Studies
2014
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/15225/ |
| _version_ | 1848803688971239424 |
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| author | Mohamad Kamal, Nur Shazwani Md Said, Syahida Azwa |
| author_facet | Mohamad Kamal, Nur Shazwani Md Said, Syahida Azwa |
| author_sort | Mohamad Kamal, Nur Shazwani |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | This study examines the the factors that influences students satisfaction towards service quality at UiTM Melaka City Campus’s library. Reviews of the literature show that there few factors that influenced the students satisfaction towards service quality. Studies done by other reserachers were used as guidelines to determine what factors that can be tested in this study, and the factors are regarding on SERVQUAL dimension (tangible, realiability, responsiveness, assurance and empathy). A questionnare survey was distributed to 357 respondents among students UiTM Melaka City Campus that get service at library. A total of 357 valid responses were obtained. Data analysis shows that significant relationship exists between five factors towards students satisfaction towards service quality at UiTM Melaka City Campus’s library. Assurance emerged as the most influential factors that influences students satisfaction towards service quality at UiTM Melaka City Campus’s library. |
| first_indexed | 2025-11-14T21:43:14Z |
| format | Student Project |
| id | uitm-15225 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T21:43:14Z |
| publishDate | 2014 |
| publisher | Faculty of Administrative Science and Policy Studies |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-152252016-10-28T04:58:44Z https://ir.uitm.edu.my/id/eprint/15225/ Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said Mohamad Kamal, Nur Shazwani Md Said, Syahida Azwa Library Science. Information Science Malaysia This study examines the the factors that influences students satisfaction towards service quality at UiTM Melaka City Campus’s library. Reviews of the literature show that there few factors that influenced the students satisfaction towards service quality. Studies done by other reserachers were used as guidelines to determine what factors that can be tested in this study, and the factors are regarding on SERVQUAL dimension (tangible, realiability, responsiveness, assurance and empathy). A questionnare survey was distributed to 357 respondents among students UiTM Melaka City Campus that get service at library. A total of 357 valid responses were obtained. Data analysis shows that significant relationship exists between five factors towards students satisfaction towards service quality at UiTM Melaka City Campus’s library. Assurance emerged as the most influential factors that influences students satisfaction towards service quality at UiTM Melaka City Campus’s library. Faculty of Administrative Science and Policy Studies 2014 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/15225/1/PPb_NUR%20SHAZWANI%20MOHAMAD%20KAMAL%20AM%2014_5.pdf Mohamad Kamal, Nur Shazwani and Md Said, Syahida Azwa (2014) Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said. (2014) [Student Project] <http://terminalib.uitm.edu.my/15225.pdf> (Unpublished) |
| spellingShingle | Library Science. Information Science Malaysia Mohamad Kamal, Nur Shazwani Md Said, Syahida Azwa Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said |
| title | Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said |
| title_full | Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said |
| title_fullStr | Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said |
| title_full_unstemmed | Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said |
| title_short | Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said |
| title_sort | students’ satisfaction towards service quality at uitm melaka city campus’s library / nur shazwani mohamad kamal and syahida azwa md said |
| topic | Library Science. Information Science Malaysia |
| url | https://ir.uitm.edu.my/id/eprint/15225/ |