A study on the effectiveness of service delivery system towards customers satisfaction: A case study at road transportation department (RTD) of Melaka / Hazirah Ramli and Diana Uju

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A study on the effectiveness of service delivery system towards customers satisfaction: A case study at road transportation department (RTD) of Melaka / Hazirah Ramli and Diana Uju

The development of public administration not only contributes to the modernization of the public service but has also educated the public. Public expects the civil service to fulfil their needs in the best tune. Therefore, the quality of the services given by the public service, in all aspects, need...

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Bibliographic Details
Main Authors:	Ramli, Hazirah, Uju, Diana
Format:	Student Project
Language:	English
Published:	Faculty of Administrative Science and Policy Studies 2013
Subjects:	Malaysia
Online Access:	https://ir.uitm.edu.my/id/eprint/14892/

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