User perception on electronic customer relationship management (E-CRM) features in online hotel reservation / Hasliza Azizan

QR Code

User perception on electronic customer relationship management (E-CRM) features in online hotel reservation / Hasliza Azizan

In the hotel industry, the internet plays to grow an important role as a core distribution channel in management sector. From a global perspective hotels are at varying stages of managing their direct and indirect channels to markets and are adopting different strategies to reach customer satisfacti...

Full description

Bibliographic Details
Main Author:	Azizan, Hasliza
Format:	Thesis
Language:	English
Published:	Faculty of Computer and Mathematical Sciences 2007
Subjects:	Electronic Computers. Computer Science
Online Access:	https://ir.uitm.edu.my/id/eprint/1479/

Similar Items

The Importance Of Emotional Features In Electronic Customer Relationship Management (E-CRM) System
by: Taher, Parisa
Published: (2007)

Campaign management of customer relationship management (CRM) / Lee Kar Kin
by: Lee, Kar Kin
Published: (2004)

Extraction of betalains from beta vulgaris method comparison / Hasliza Hassan
by: Hassan, Hasliza
Published: (2007)

Linking CRM strategy, customer performance measures and performance in the hotel industry
by: Abu Kasim, Nor Aziah, et al.
Published: (2009)

Restaurant online reservation system
by: Amenuddin, Alias
Published: (2014)

An Evaluation Framework for Electronic Customer Relationship Management (eCRM)
by: Lin, Chad, et al.
Published: (2005)

IT Evaluation Practices in Electronic Customer Relationship Management (eCRM)
by: Lin, Chad
Published: (2009)

Electronic reservation for hotel services / Zazaleena Zakariah
by: Zakariah, Zazaleena
Published: (2005)

Persembahan dikir barat moden di Kelantan / Norihan Hasliza Abd Rahman
by: Abd Rahman, Norihan Hasliza
Published: (2007)

Online Reservation System / Chee Kim Shih
by: Chee , Kim Shih
Published: (2002)

The design and implementation of Delta Inn Hotel e-reservation services / Nur Adyani Abdul Latiff
by: Abdul Latiff, Nur Adyani
Published: (2006)

Accessing customer's behaviour towards online hotel reservation / Nurzaimah Ismail and Nur Hazwani Sulaiman
by: Ismail, Nurzaimah, et al.
Published: (2018)

A study on the outcome of patients with down syndrome with congenital heart disease / Hasliza A Razak
by: Hasliza, A Razak
Published: (2017)

The credibility of citizen journalists / Nur Hasliza Mohamad…[et.al]
by: Mohamad, Nur Hasliza, et al.
Published: (2016)

Factors Affecting Online Hotel Reservation Intention In Malaysia
by: Amoujani, Efat
Published: (2011)

Factors influencing the implementation of customer relationship management (CRM) strategy in the hotel industry: consumers’ perspective
by: MD. Ashraful Azam, khan, et al.
Published: (2014)

A SCM framework to describe CRM
by: P.D.D., Dominic, et al.
Published: (2008)

A Study Of Customer Relationship Management (CRM) In The Malaysian Electric And Electronic Industry
by: Navabakhsh, Aminallah
Published: (2008)

Customer loyalty attributes, satisfaction and behavioural loyalty / Nurul Nadiah Azizan
by: Azizan, Nurul Nadiah
Published: (2013)

Improving online decision making process based on the ranking of user reviews and product features / Azra Shamim
by: Shamim, Azra
Published: (2015)

The effect of E-CRM features on customers satisfaction for airline e-ticket services in Malaysia
by: Ismail, Nor Alina, et al.
Published: (2016)

Perception on E-CRM features for airline websites in Malaysia: some empirical evidence
by: Ismail, Nor Alina, et al.
Published: (2015)

A Study Of Customer/Passenger Perception On Online Airline Reservation Services In Malaysia
by: Lim, Wai Sheong
Published: (2007)

Developing an online facilities reservation system / Mohd Noor Ameen Mohd Surijo
by: Mohd Surijo, Mohd Noor Ameen
Published: (2006)

Residents perception of and participation in solid waste recycling in Langkawi / Muhammad Azizan
by: Azizan, Muhammad, et al.
Published: (2020)

The Grid and CRM: from "If" to "When"
by: Lloyd, Ashley
Published: (2005)

Understanding Online Banking Acceptance By Jordanian Customers: The Effect Of Trust Perceptions
by: Al-Sharafi, Mohammed A., et al.
Published: (2016)

MCF Brilliant Sdn Bhd / Nor Faisziana Ismail, Yuhanizah Mohamad Yusop and Hasliza Hussin
by: Ismail, Nor Faisziana, et al.
Published: (2000)

The Impact Of CRM On Customer Retention In Malaysia
by: Ghahfarokhi, Akbar Dehghani
Published: (2007)

Customer relationship management (CRM) system
by: Chew, Zhen Yong
Published: (2014)

Effects of Ficus deltoidea leaf extracts on rat Uterine Tissue Contractility and Proteome / Khaniza Hasliza Abdul Khalil
by: Khaniza Hasliza , Abdul Khalil
Published: (2019)

Perwakilan pengetahuan menggunakan memory organization packets bagi sistem perancangan menu kesihatan / Nurkhairizan Khairudin and Azilawati Azizan
by: Khairudin, Nurkhairizan, et al.
Published: (2012)

Tenun Pahang Diraja: motif dan falsafah / Mas Ayu Zainal @ Ismail and Nur Hasliza Abdullah
by: Zainal @ Ismail, Mas Ayu, et al.
Published: (2014)

Online Reservation System (ORS) for a travel agency / Long Chit Yee
by: Long , Chit Yee
Published: (2000)

Mobile hotel reservations and customer behavior: channel familiarity and channel type
by: Kim, Jinkyung Jenny, et al.
Published: (2021)

Online reservation express bus ticket system VIS interactive map
by: Goh, Soon Kheak, et al.
Published: (2002)

Exploring consumers' attitudes and behaviours toward online hotel room reservations
by: Kok, Adeline Li Ming *, et al.
Published: (2013)

Travel guide on Palm Hotel Room Reservation System (TgoP- HRRS) / Wong Pak Liang
by: Wong, Pak Liang
Published: (2001)

The investigation of Social CRM in Transforming Young Customers’ Perceptions and attitudes towards consumption at fast food restaurant in China through comparison with Traditional CRM
by: Chen, Yebai
Published: (2014)

Online room reservation and scheduling system for a hospital (ORRASH) / Lee Heng Siong
by: Lee , Heng Siong
Published: (2002)