The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]
In this information age, Knowledge Management (KM) and Customer Knowledge Management (CKM) have become the main competitive strategies of the organization to improve the organizational performance. This paper discusses the role of Knowledge Management and Customer Knowledge Management implementatio...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of Information Management
2014
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/13852/ |
| _version_ | 1848803333329911808 |
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| author | Mohd Zahari, Ahmad Suffian Abdul Rahman, Baharom Othman, Abdul Kadir Raja Baniamin, Raja Mariam |
| author_facet | Mohd Zahari, Ahmad Suffian Abdul Rahman, Baharom Othman, Abdul Kadir Raja Baniamin, Raja Mariam |
| author_sort | Mohd Zahari, Ahmad Suffian |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | In this information age, Knowledge Management (KM) and Customer Knowledge Management (CKM) have become the main competitive strategies of the organization to improve the organizational performance. This paper discusses the
role of Knowledge Management and Customer Knowledge Management implementation in improving organizational performance. Moreover, the paper also highlights the concept of Knowledge Management, Customer Knowledge Management and the related issues pertaining to this concept. This paper also traces the interactive processes between Knowledge, Knowledge Management practices and Customer Knowledge Management within the organization. Based on the discussion, it can be concluded that the implementation of Knowledge Management and Customer Knowledge Management in the organization can play a leading role in improving the organizational performance. |
| first_indexed | 2025-11-14T21:37:35Z |
| format | Article |
| id | uitm-13852 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T21:37:35Z |
| publishDate | 2014 |
| publisher | Faculty of Information Management |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-138522016-07-25T06:18:54Z https://ir.uitm.edu.my/id/eprint/13852/ The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.] jikm Mohd Zahari, Ahmad Suffian Abdul Rahman, Baharom Othman, Abdul Kadir Raja Baniamin, Raja Mariam Knowledge management. Organizational learning Organizational effectiveness. Performance measurement Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling In this information age, Knowledge Management (KM) and Customer Knowledge Management (CKM) have become the main competitive strategies of the organization to improve the organizational performance. This paper discusses the role of Knowledge Management and Customer Knowledge Management implementation in improving organizational performance. Moreover, the paper also highlights the concept of Knowledge Management, Customer Knowledge Management and the related issues pertaining to this concept. This paper also traces the interactive processes between Knowledge, Knowledge Management practices and Customer Knowledge Management within the organization. Based on the discussion, it can be concluded that the implementation of Knowledge Management and Customer Knowledge Management in the organization can play a leading role in improving the organizational performance. Faculty of Information Management 2014 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/13852/1/AJ_AHMAD%20SUFFIAN%20MOHD%20ZAHARI%20JIKM%2014.pdf Mohd Zahari, Ahmad Suffian and Abdul Rahman, Baharom and Othman, Abdul Kadir and Raja Baniamin, Raja Mariam (2014) The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]. (2014) Journal of Information and Knowledge Management (JIKM) <https://ir.uitm.edu.my/view/publication/Journal_of_Information_and_Knowledge_Management_=28JIKM=29.html>, 4 (1). pp. 151-170. ISSN ISSN:2231-8836 ; E-ISSN:2289-5337 https://ijikm.uitm.edu.my/ |
| spellingShingle | Knowledge management. Organizational learning Organizational effectiveness. Performance measurement Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Mohd Zahari, Ahmad Suffian Abdul Rahman, Baharom Othman, Abdul Kadir Raja Baniamin, Raja Mariam The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.] |
| title | The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.] |
| title_full | The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.] |
| title_fullStr | The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.] |
| title_full_unstemmed | The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.] |
| title_short | The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.] |
| title_sort | role of customer knowledge management towards organizational performance / ahmad suffian mohd zahari … [et al.] |
| topic | Knowledge management. Organizational learning Organizational effectiveness. Performance measurement Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling |
| url | https://ir.uitm.edu.my/id/eprint/13852/ https://ir.uitm.edu.my/id/eprint/13852/ |