The impact of online banking on customer service delivery in the Malaysian banking industry : Kano's model approach / Alhaji Abubakar Aliyu … [et al.]

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The impact of online banking on customer service delivery in the Malaysian banking industry : Kano's model approach / Alhaji Abubakar Aliyu … [et al.]

This study is about the impact of online banking on customer service delivery in Malaysian banking industry. Due to the challenges of globalization and intensive competition, Banks were compelled to comprehend the services of online banking in order to entice the existing and the potential customers...

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Bibliographic Details
Main Authors:	Aliyu, Alhaji Abubakar, Tasmin, Rosmaini, Takala, Josu, Che Rusuli, Muhammad Saufi, H., Norazlin
Format:	Article
Language:	English
Published:	Faculty of Information Management 2014
Subjects:	Malaysia Electronic funds transfers
Online Access:	https://ir.uitm.edu.my/id/eprint/13850/

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