Towards developing a service delivery improvement model for the Malaysian Hotel sector / Johanudin Lahap, G. Barry O'Mahony and Jim Sillitoe

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Towards developing a service delivery improvement model for the Malaysian Hotel sector / Johanudin Lahap, G. Barry O'Mahony and Jim Sillitoe

The Malaysian hotel industry has experienced significant growth in the last 10 years and many hotels in Malaysia are now opulent, new hotels achieving the highest standards of presentation. However, service delivery often lags behind the physical environment, struggles to meet international standard...

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Bibliographic Details
Main Authors:	Lahap, Johanudin, G., Barry O'Mahony, Jim, Sillitoe
Format:	Article
Language:	English
Published:	Research Management Institute (RMI) 2011
Subjects:	Marketing Job satisfaction Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Online Access:	https://ir.uitm.edu.my/id/eprint/13098/

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