Customers’ perception of restaurant service quality : evidence from Malaysia / Voon Boo Ho ... [et al.]

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Customers’ perception of restaurant service quality : evidence from Malaysia / Voon Boo Ho ... [et al.]

Restaurant plays a key role in attracting tourists and hence contributes significantly to a country’s economy. Restaurant service quality should therefore be well managed and sustained to ensure continuous and increased patronage. In this respect, the determinants and consequences of restaurant ser...

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Bibliographic Details
Main Authors:	Voon, Boo Ho, Kueh, Karen Meng Koon, Unggah, Lois, Chali, Raymond
Format:	Article
Language:	English
Published:	Research Management Institute (RMI) 2009
Subjects:	Marketing Hospitality industry. Hotels, clubs, restaurants, etc. Food service Malaysia
Online Access:	https://ir.uitm.edu.my/id/eprint/13070/

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