Assessing customer complaints behaviour towards services delivered in restaurant / Noorliza Zainol ... [et al.]

QR Code

Assessing customer complaints behaviour towards services delivered in restaurant / Noorliza Zainol ... [et al.]

Complaint behaviour in restaurant service industry is remarkably known. This study empirically investigates the attitudes, causes to complaints in restaurants and most importantly the customer complaints behaviour in restaurant services. Personally administered questionnaire was used and through a...

Full description

Bibliographic Details
Main Authors:	Zainol, Noorliza, Ahmad Rozali, Abdul Rahman, Razali, Muhammad Azli, Aizat Bashir, Muhammad Arif, Tazijan, Farina Nozakiah
Format:	Article
Language:	English
Published:	Universiti Teknologi MARA, Pulau Pinang 2014
Subjects:	Malaysia Consumer complaints. Complaint letters Restaurants, cafeterias, tearooms, etc.
Online Access:	https://ir.uitm.edu.my/id/eprint/11979/

Similar Items

Determining the factors that influenced customer's complaint: a case study at PERNEC Technologies Sdn. Bhd. / Nik Shila Azwin Nek Ahmad Kamal
by: Nek Ahmad Kamal, Nik Shila Azwin
Published: (2006)

A study on the relationship between employee's workplace attitudes and intention to turnover at MISC Berhad / Noor Arbaah Abdul Mutalef
by: Abdul Mutalef, Noor Arbaah
Published: (2007)

Service delivery system and customer patronization : a comparison of ethnic restaurants in Shah Alam / Zulhan Othman
by: Othman, Zulhan
Published: (2007)

A study on customer care center and complaints handling of Kontena Nasional Berhad / Azizah Ahmad Johan
by: Ahmad Johan, Azizah
Published: (2010)

Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman
by: Luqman, Aqashah Shahren
Published: (2013)

A study of service recovery of customer complaint at Telekom Malaysia Berhad ™ in Kota Bharu / Fatin Nadhirah Ahmad Shafien
by: Ahmad Shafien, Fatin Nadhirah
Published: (2014)

Roti nan (Nan.Co) / Muhammad Faruq Muizuddin ... [et al.]
by: Muhammad Faruq, Muizuddin, et al.
Published: (2019)

The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ...[et al.]
by: Mohd Salleh, Mohammad Zaim, et al.
Published: (2018)

The element of service quality which most contributes to customer satisfaction in using Unipeq Sdn. Bhd. services / Norlisha Bujang
by: Bujang, Norlisha
Published: (2010)

A research about the level of customer satisfaction towards Putra Specialist Hospital (Batu Pahat) Sdn. Bhd. / Siti Zanita Raujan
by: Raujan, Siti Zanita
Published: (2010)

Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan
by: Mahassan, Nur Syahirah
Published: (2011)

Mediation as a consumer dispute resolution mechanism / Hasmah Nordin and Siti Mardhiyyah Zamani
by: Nordin, Hasmah, et al.
Published: (2012)

Belle Vie' Café (Café) / Athirah Abdul Aziz ... [et al.]
by: Athirah, Abdul Aziz, et al.
Published: (2019)

Streamyx complain by customers: a case study of Telekom Malaysia Berhad / Mohd Syafiq Ishak
by: Ishak, Mohd Syafiq
Published: (2010)

Factors affecting complaint behavior among motor vehicle repair service consumers in Shah Alam, Malaysia
by: Mat, Azmi
Published: (2013)

The effectiveness of restaurant advertisement through social media in Dungun, Terengganu: a content analysis / Nurul Hamizah Salleh
by: Salleh, Nurul Hamizah
Published: (2017)

Consumer competency and relationship between dissatisfaction and complaint behaviour among mobile telecommunication network consumers in Lagos, Nigeria
by: Chinedu, Anyanwu Hilary
Published: (2017)

Effectiveness of the corrective and preventive action program made by Oleochemicals (M) Sdn Bhd towards customer complaint under company product / Nor Hashimah Omar
by: Omar, Nor Hashimah
Published: (2005)

Comparing restaurant service failure and recovery between online and offline complaint channels
by: Chan, Wei Leong
Published: (2013)

Pork free restaurants attributes, muslim customers trust and satisfaction, re-patronization and dissemination of information / Mohamad Izham Mohamad Haroun
by: Mohamad Haroun, Mohamad Izham
Published: (2015)

Consumer complaint behaviour, satisfaction with complaint handling, mobile phone dependency and relationship quality in mobile phone service industry
by: A. Rahman, Mohd. Khirzanbadzli
Published: (2016)

Smart conveyor/ W. M. W. I. W. Ramli, N. A. Bharu and N. F. Zulkefli
by: Ramli, W. M. W. I. W., et al.
Published: (2018)

Food hygiene practices among food handlers of food truck in Malaysia / Nur Izzati Ibrahim & Noorizzati Ismail
by: Ibrahim, Nur Izzati, et al.
Published: (2017)

Self-ordering kiosk usage and post-purchase behaviour in quick service restaurant / Noradzhar Baba, Aslinda Mohd Shahril and Mohd Hafiz Hanafiah.
by: Baba, Noradzhar, et al.
Published: (2020)

Technology -Based Business Idea Blueprint : JAL-JA Restaurant / Siti Nur Athirah Adibah Maiddin
by: Maiddin, Siti Nur Athirah Adibah
Published: (2020)

The effectiveness of social media in promoting small restaurant from the customer perspectives: Bukit Tinggi 2, Klang / Rossyamila Mat Kassim & Norshahidah Musa
by: Mat Kassim, Rossyamila, et al.
Published: (2017)

Neuroticism (Not Depressive Symptoms) Predicts Memory Complaints in Some Community-Dwelling Older Adults
by: Merema, M., et al.
Published: (2013)

Lecturers’ perception toward students entrepreneurial attitudes / Nur Huda Mohammad Tohar & Nur Suhaila Amira Shafee
by: Mohammad Tohar, Nur Huda, et al.
Published: (2018)

Impact of waiting time on customer satisfaction and loyalty at fast food restaurant in Malaysia / Nur Salsadilla Zainudin & Nur Fatin Amaniena Zulkiflee
by: Zainudin, Nur Salsadilla, et al.
Published: (2018)

Responses to indirect complaints as restricted activities in Therapeutic Community meetings
by: Pino, Marco
Published: (2015)

A study on students' perceptions of quality for cafeteria services in Kota Samarahan higher learning institution/ Siti Afeiza Hasim
by: Hasim, Siti Afeiza
Published: (2015)

Food handler’s behavioral intention to practice safe food handling in franchise restaurant / Wan Hayati Wan Bujang
by: Wan Bujang, Wan Hayati
Published: (2012)

The awareness of knowledge, attitudes and practices on food hygiene among food handlers in school canteen in Dungun, Terengganu / Nur Bazilah Mohd Adam & Nor Fadhilah Mohamed
by: Mohd Adam, Nur Bazilah, et al.
Published: (2017)

A comparative sales forecast study between supervised and unsupervised learning algorithm on restaurant / Azhar Tamby
by: Tamby, Azhar
Published: (2006)

Fundamental Of Entrepreneurship (ENT300) Business Model Canvas (BMC) : Bibimbap Kitchen / Nurul Syahirah Akmal Aziz
by: Akmal Aziz, Nurul Syahirah
Published: (2020)

The Effect of Perceived Justice on Customer Complaint Behavior
by: Zebeib, Mayan
Published: (2006)

Complainers versus non-complainers: a multi-national investigation of individual and situational influences on customer complaint behaviour
by: Sharma, Piyush, et al.
Published: (2010)

Beyond neutrality: professionals’ responses to clients’ indirect complaints in a Therapeutic Community for people with a diagnosis of mental illness
by: Pino, Marco, et al.
Published: (2013)

Complainers versus non-complainers retaliatory responses towards service dissatisfactions
by: Phau, Ian, et al.
Published: (2008)

Factors that influence fast food consumption behavior among hospitality students at Universiti Utara Malaysia Sintok, Kedah / Nur Syahirah Sahak & Nur Afif Nabilah Abu Bakar
by: Sahak, Nur Syahirah, et al.
Published: (2018)