The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali
Given today's competitive business environment, hotels must look into new ways to improve their competitiveness. Organisational citizenship behaviour (OCB) is particularly important in the service sector such as hotels. This article proposes extra-role behaviours such as OCB, in the continuing...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universiti Teknologi MARA, Perlis
2006
|
| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/11561/ |
| _version_ | 1848803013688295424 |
|---|---|
| author | Khalid, Shaiful Annuar Alias, Hassan |
| author_facet | Khalid, Shaiful Annuar Alias, Hassan |
| author_sort | Khalid, Shaiful Annuar |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | Given today's competitive business environment, hotels must look into new ways to improve their competitiveness. Organisational citizenship behaviour (OCB) is particularly important in the service sector such as hotels. This article proposes extra-role behaviours such as OCB, in the continuing effort to improve the quality of hotel services for customers and to enhance hotel operational efficiency. This study examines the levels of OCB among 557 employees from 63 star-rated hotels in the states of Perils, Kedah and Pulau Pinang. The results suggest that a majority of the respondents engaged in at least moderate levels of OCB. The implications of these findings for hotel operators are discussed. |
| first_indexed | 2025-11-14T21:32:30Z |
| format | Article |
| id | uitm-11561 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T21:32:30Z |
| publishDate | 2006 |
| publisher | Universiti Teknologi MARA, Perlis |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-115612016-08-05T03:34:54Z https://ir.uitm.edu.my/id/eprint/11561/ The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali jurnalintelek Khalid, Shaiful Annuar Alias, Hassan Employee participation in management. Employee ownership. Industrial democracy. Works councils Hospitality industry. Hotels, clubs, restaurants, etc. Food service Given today's competitive business environment, hotels must look into new ways to improve their competitiveness. Organisational citizenship behaviour (OCB) is particularly important in the service sector such as hotels. This article proposes extra-role behaviours such as OCB, in the continuing effort to improve the quality of hotel services for customers and to enhance hotel operational efficiency. This study examines the levels of OCB among 557 employees from 63 star-rated hotels in the states of Perils, Kedah and Pulau Pinang. The results suggest that a majority of the respondents engaged in at least moderate levels of OCB. The implications of these findings for hotel operators are discussed. Universiti Teknologi MARA, Perlis 2006 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/11561/1/AJ_SHAIFUL%20ANNUAR%20KHALID%20JI%2006.pdf Khalid, Shaiful Annuar and Alias, Hassan (2006) The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali. (2006) Jurnal Intelek <https://ir.uitm.edu.my/view/publication/Jurnal_Intelek.html>, 4 (1). pp. 43-56. ISSN 2231-7716 |
| spellingShingle | Employee participation in management. Employee ownership. Industrial democracy. Works councils Hospitality industry. Hotels, clubs, restaurants, etc. Food service Khalid, Shaiful Annuar Alias, Hassan The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali |
| title | The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali |
| title_full | The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali |
| title_fullStr | The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali |
| title_full_unstemmed | The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali |
| title_short | The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali |
| title_sort | importance of organizational citizenship behaviour among hotel employees / shaiful annuar khalid and hassan ali |
| topic | Employee participation in management. Employee ownership. Industrial democracy. Works councils Hospitality industry. Hotels, clubs, restaurants, etc. Food service |
| url | https://ir.uitm.edu.my/id/eprint/11561/ |