Voice of customers: Text analysis of hotel customer
reviews (cleanliness, overall environment & value for
money)

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Voice of customers: Text analysis of hotel customer reviews (cleanliness, overall environment & value for money)

The rise of the Internet has caused many changes on our daily lives. Internet has drastically changed the way we live our life, the way we spend our holidays, how we communicate with each other daily, and how we purchase products. The growth of Internet amongst consumer has generated content on the...

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Bibliographic Details
Main Authors:	Chan, Nicholas Kin Whai, Lee, Angela Siew Hoong *
Format:	Conference or Workshop Item
Language:	English
Published:	2017
Subjects:	QA76 Computer software
Online Access:	http://eprints.sunway.edu.my/793/ http://eprints.sunway.edu.my/793/1/Angela_Voice%20of%20Customers.pdf

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