Koay, K. Y. *., & Ong, D. L. T. *. (2016). The mediating role of customer satisfaction in customer retention model: A Case of local automobile brands in Malaysia. Universiti Putra Malaysia Press.
Chicago Style (17th ed.) CitationKoay, Kian Yeik *, and Derek Lai Teik * Ong. The Mediating Role of Customer Satisfaction in Customer retention Model: A Case of Local Automobile Brands In Malaysia. Universiti Putra Malaysia Press, 2016.
MLA (9th ed.) CitationKoay, Kian Yeik *, and Derek Lai Teik * Ong. The Mediating Role of Customer Satisfaction in Customer retention Model: A Case of Local Automobile Brands In Malaysia. Universiti Putra Malaysia Press, 2016.
Warning: These citations may not always be 100% accurate.