APA (7th ed.) Citation

Cheng, B. L. *., Mansori, S., Gan, C. C. *., & Imrie, B. C. *. (2017). Hotel service recovery and service quality: Influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty. Taylor & Francis.

Chicago Style (17th ed.) Citation

Cheng, Boon Liat *, Shaheen Mansori, Chin Chuan * Gan, and Brian C. * Imrie. Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship Between Customer Satisfaction and Loyalty. Taylor & Francis, 2017.

MLA (9th ed.) Citation

Cheng, Boon Liat *, et al. Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship Between Customer Satisfaction and Loyalty. Taylor & Francis, 2017.