The effect of human resource management (HRM) practices in service-oriented organizational citizenship behaviour (OCB): Case of telecommunications and internet service providers in Malaysia
In the human resource management-organizational performance research context, this paper is focusing on the effect of Human Resource Management (HRM) practices (pay practice, job security, training and development, supervisor support) on service-oriented Organizational Citizenship Behaviour (OCB) i...
| Main Authors: | Thanigaivel R, Krishnan *, Liew, Su Ann*, Koon, Vui Yee* |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Canadian Center of Science and Education
2017
|
| Subjects: | |
| Online Access: | http://eprints.sunway.edu.my/477/ http://eprints.sunway.edu.my/477/1/Koon%20Vui%20Yee.pdf |
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