The effect of human resource management (HRM) practices in service-oriented organizational citizenship behaviour (OCB): Case of telecommunications and internet service providers in Malaysia
In the human resource management-organizational performance research context, this paper is focusing on the effect of Human Resource Management (HRM) practices (pay practice, job security, training and development, supervisor support) on service-oriented Organizational Citizenship Behaviour (OCB) i...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Canadian Center of Science and Education
2017
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| Subjects: | |
| Online Access: | http://eprints.sunway.edu.my/477/ http://eprints.sunway.edu.my/477/1/Koon%20Vui%20Yee.pdf |
| _version_ | 1848801828589797376 |
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| author | Thanigaivel R, Krishnan * Liew, Su Ann* Koon, Vui Yee* |
| author_facet | Thanigaivel R, Krishnan * Liew, Su Ann* Koon, Vui Yee* |
| author_sort | Thanigaivel R, Krishnan * |
| building | SU Institutional Repository |
| collection | Online Access |
| description | In the human resource management-organizational performance research context, this paper is focusing on the effect of Human Resource Management (HRM) practices (pay practice, job security, training and development,
supervisor support) on service-oriented Organizational Citizenship Behaviour (OCB) in Malaysian telecommunication and internet service providers. A quantitative study was conducted on 204 customer-contact employees who working in telecommunications and internet service providers in Malaysia. Correlation analysis and multiple regression analysis were applied to analyse the relationships between HRM practices and service-oriented OCB. The results indicate that, job security, training and development, supervisor support and overall perceptions of HRM practices have positive and significant effect on service-oriented OCB with the exception for pay practice. |
| first_indexed | 2025-11-14T21:13:39Z |
| format | Article |
| id | sunway-477 |
| institution | Sunway University |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T21:13:39Z |
| publishDate | 2017 |
| publisher | Canadian Center of Science and Education |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | sunway-4772019-05-10T09:00:41Z http://eprints.sunway.edu.my/477/ The effect of human resource management (HRM) practices in service-oriented organizational citizenship behaviour (OCB): Case of telecommunications and internet service providers in Malaysia Thanigaivel R, Krishnan * Liew, Su Ann* Koon, Vui Yee* HD28 Management. Industrial Management HM Sociology In the human resource management-organizational performance research context, this paper is focusing on the effect of Human Resource Management (HRM) practices (pay practice, job security, training and development, supervisor support) on service-oriented Organizational Citizenship Behaviour (OCB) in Malaysian telecommunication and internet service providers. A quantitative study was conducted on 204 customer-contact employees who working in telecommunications and internet service providers in Malaysia. Correlation analysis and multiple regression analysis were applied to analyse the relationships between HRM practices and service-oriented OCB. The results indicate that, job security, training and development, supervisor support and overall perceptions of HRM practices have positive and significant effect on service-oriented OCB with the exception for pay practice. Canadian Center of Science and Education 2017 Article PeerReviewed text en http://eprints.sunway.edu.my/477/1/Koon%20Vui%20Yee.pdf Thanigaivel R, Krishnan * and Liew, Su Ann* and Koon, Vui Yee* (2017) The effect of human resource management (HRM) practices in service-oriented organizational citizenship behaviour (OCB): Case of telecommunications and internet service providers in Malaysia. Asian Social Science, 13 (1). pp. 67-81. ISSN 1911 2025 http://dx.doi.org/10.5539/ass.v13n1p67 |
| spellingShingle | HD28 Management. Industrial Management HM Sociology Thanigaivel R, Krishnan * Liew, Su Ann* Koon, Vui Yee* The effect of human resource management (HRM) practices in service-oriented organizational citizenship behaviour (OCB): Case of telecommunications and internet service providers in Malaysia |
| title | The effect of human resource management (HRM) practices in
service-oriented organizational citizenship behaviour (OCB): Case of telecommunications and internet service providers in Malaysia |
| title_full | The effect of human resource management (HRM) practices in
service-oriented organizational citizenship behaviour (OCB): Case of telecommunications and internet service providers in Malaysia |
| title_fullStr | The effect of human resource management (HRM) practices in
service-oriented organizational citizenship behaviour (OCB): Case of telecommunications and internet service providers in Malaysia |
| title_full_unstemmed | The effect of human resource management (HRM) practices in
service-oriented organizational citizenship behaviour (OCB): Case of telecommunications and internet service providers in Malaysia |
| title_short | The effect of human resource management (HRM) practices in
service-oriented organizational citizenship behaviour (OCB): Case of telecommunications and internet service providers in Malaysia |
| title_sort | effect of human resource management (hrm) practices in
service-oriented organizational citizenship behaviour (ocb): case of telecommunications and internet service providers in malaysia |
| topic | HD28 Management. Industrial Management HM Sociology |
| url | http://eprints.sunway.edu.my/477/ http://eprints.sunway.edu.my/477/ http://eprints.sunway.edu.my/477/1/Koon%20Vui%20Yee.pdf |