What do users want? An analysis of enquiries received at the Help Desk

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What do users want? An analysis of enquiries received at the Help Desk

Librarians are expected to equip themselves with knowledge of the various information resources available and tips for efficient search strategies before being given the task of helping out at the Help Desk. For this reason, fresh librarian are often paired with senior librarians when on duty. Howev...

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Bibliographic Details
Main Authors:	Goh, Wei Haan , Sinnasamy, Janaki
Format:	Conference or Workshop Item
Language:	English
Published:	2016
Subjects:	Z665 Library Science. Information Science
Online Access:	http://eprints.sunway.edu.my/354/ http://eprints.sunway.edu.my/354/1/What%20do%20Users%20want.pdf

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