Perceptions towards MySejahtera, e-Penjana: Identifying key factors
Hybrid systems are increasingly popular to reduce complexity as well as to integrate the best of diverse options. This paper explores Malaysians’ perceptions towards the MySejahtera contact tracing app and e-Penjana, its accompanying e-wallet service provider. Findings highlight that mapping to the...
| Main Authors: | , , |
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| Format: | Book Section |
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The Institute of Electrical and Electronics Engineers, Inc.
2021
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| Online Access: | http://eprints.sunway.edu.my/2302/ |
| _version_ | 1848802252785975296 |
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| author | Lee, Chien Sing * Chua, Ser Jin Kok, Ming Ho |
| author_facet | Lee, Chien Sing * Chua, Ser Jin Kok, Ming Ho |
| author_sort | Lee, Chien Sing * |
| building | SU Institutional Repository |
| collection | Online Access |
| description | Hybrid systems are increasingly popular to reduce complexity as well as to integrate the best of diverse options. This paper explores Malaysians’ perceptions towards the MySejahtera contact tracing app and e-Penjana, its accompanying e-wallet service provider. Findings highlight that mapping to the Capability Maturity Model and design thinking in MySejahtera-e-Penjana, has led to a needs-based government-citizen communication means and an open/scalable/extensible supply chain strategy. Analyses using logistic regression and clustering indicate that usefulness, ease of use and social norms are the most important in accepting MySejahtera, and for e-Penjana, convenience, variety and the types of incentives. Consequently, we gather requirements on a healthcare chatbot, to aid/educate the seniors, who may be less tech-savvy. We surmise, for the above apps, data mining can lead to context-aware help, and useful related product recommendations. With additional integration and smart partnerships, it is a testbed for interconnected extensions. |
| first_indexed | 2025-11-14T21:20:24Z |
| format | Book Section |
| id | sunway-2302 |
| institution | Sunway University |
| institution_category | Local University |
| last_indexed | 2025-11-14T21:20:24Z |
| publishDate | 2021 |
| publisher | The Institute of Electrical and Electronics Engineers, Inc. |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | sunway-23022023-06-29T10:05:31Z http://eprints.sunway.edu.my/2302/ Perceptions towards MySejahtera, e-Penjana: Identifying key factors Lee, Chien Sing * Chua, Ser Jin Kok, Ming Ho QA76 Computer software T Technology (General) Hybrid systems are increasingly popular to reduce complexity as well as to integrate the best of diverse options. This paper explores Malaysians’ perceptions towards the MySejahtera contact tracing app and e-Penjana, its accompanying e-wallet service provider. Findings highlight that mapping to the Capability Maturity Model and design thinking in MySejahtera-e-Penjana, has led to a needs-based government-citizen communication means and an open/scalable/extensible supply chain strategy. Analyses using logistic regression and clustering indicate that usefulness, ease of use and social norms are the most important in accepting MySejahtera, and for e-Penjana, convenience, variety and the types of incentives. Consequently, we gather requirements on a healthcare chatbot, to aid/educate the seniors, who may be less tech-savvy. We surmise, for the above apps, data mining can lead to context-aware help, and useful related product recommendations. With additional integration and smart partnerships, it is a testbed for interconnected extensions. The Institute of Electrical and Electronics Engineers, Inc. 2021-11-19 Book Section PeerReviewed Lee, Chien Sing * and Chua, Ser Jin and Kok, Ming Ho (2021) Perceptions towards MySejahtera, e-Penjana: Identifying key factors. In: 2021 3rd International Workshop on Artificial Intelligence and Education (WAIE) Proceedings. The Institute of Electrical and Electronics Engineers, Inc., California, pp. 74-79. ISBN 9781665400688 https://www.computer.org/csdl/proceedings/waie/2021/1CaljBD8Suk 10.1109/WAIE54146.2021.00023 |
| spellingShingle | QA76 Computer software T Technology (General) Lee, Chien Sing * Chua, Ser Jin Kok, Ming Ho Perceptions towards MySejahtera, e-Penjana: Identifying key factors |
| title | Perceptions towards MySejahtera, e-Penjana: Identifying key factors |
| title_full | Perceptions towards MySejahtera, e-Penjana: Identifying key factors |
| title_fullStr | Perceptions towards MySejahtera, e-Penjana: Identifying key factors |
| title_full_unstemmed | Perceptions towards MySejahtera, e-Penjana: Identifying key factors |
| title_short | Perceptions towards MySejahtera, e-Penjana: Identifying key factors |
| title_sort | perceptions towards mysejahtera, e-penjana: identifying key factors |
| topic | QA76 Computer software T Technology (General) |
| url | http://eprints.sunway.edu.my/2302/ http://eprints.sunway.edu.my/2302/ http://eprints.sunway.edu.my/2302/ |