| Summary: | Hybrid systems are increasingly popular to reduce complexity as well as to integrate the best of diverse options. This paper explores Malaysians’ perceptions towards the MySejahtera contact tracing app and e-Penjana, its accompanying e-wallet service provider. Findings highlight that mapping to the Capability Maturity Model and design thinking in MySejahtera-e-Penjana, has led to a needs-based government-citizen communication means and an open/scalable/extensible supply chain strategy. Analyses using logistic regression and clustering indicate that usefulness, ease of use and social norms are the most important in accepting MySejahtera, and for e-Penjana, convenience, variety and the types of incentives. Consequently, we gather requirements on a healthcare chatbot, to aid/educate the seniors, who may be less tech-savvy. We surmise, for the above apps, data mining can lead to context-aware help, and useful related product recommendations. With additional integration and smart partnerships, it is a testbed for interconnected extensions.
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