Customer intent prediction using sentiment analysis techniques

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Customer intent prediction using sentiment analysis techniques

Analysing the voice of the customer (VoC) through the customer intent has many applications ranging from personalised marketing to behaviour study. Individuals express their feelings in a language that is frequently accompanied by ambiguity and figure of speech, making it difficult even for humans t...

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Bibliographic Details
Main Authors:	Lye, Say Hong , Teh, Phoey Lee
Format:	Conference or Workshop Item
Language:	English
Published:	2021
Subjects:	QA76 Computer software
Online Access:	http://eprints.sunway.edu.my/1967/ http://eprints.sunway.edu.my/1967/1/Teh%20Phoey%20Lee%202021_customer%20intent%20predition%20using%20sentiment%20analysis%20techniques.pdf

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