The influence of social capital on service quality evaluation

QR Code

The influence of social capital on service quality evaluation

Purpose: This research provides guidance for the global manager by determining the manner through which social interaction influences service quality evaluation. Furthermore, this paper explores the function of economic development in altering the role of social relationships in service quality eval...

Full description

Bibliographic Details
Main Author:	Imrie, Brian C. *
Format:	Article
Language:	English
Published:	Emerald Group Publishing Limited 2013
Subjects:	H Social Sciences (General) HF Commerce
Online Access:	http://eprints.sunway.edu.my/182/ http://eprints.sunway.edu.my/182/1/Brian%20Imrie%20-%20The%20Influence%20of%20Social%20Capital%20on%20Service%20Quality%20Evaluation.pdf

Similar Items

Customer loyalty in financial services from a service-dominant logic perspective
by: Kat, Mui Ling *, et al.
Published: (2012)

BRAND IMAGE, STAFF INTERACTION BEHAVIOR AND OVERALL SERVICE QUALITY ON DECLINING SALES: A CASE STUDY OF STARBUCKS COFFEE MALAYSIA
by: Chee, Zhu Yang, et al.
Published: (2023)

E-SERVICE QUALITY ATTRIBUTES THAT INFLUENCES ONLINE PURCHASE INTENTION OF HARD LUXURIES AMONG GENERATION Y CONSUMERS IN MALAYSIA: THE MEDIATING ROLE OF E-SATISFACTION.
by: Shiranthi, Adris, et al.
Published: (2022)

The Influence of Sales Promotion, Perceived Product Quality and Hedonic Perception on Consumers’ Purchase Intention - The Moderating Effect of Brand Awareness
by: Gu, Yi Chen
Published: (2019)

The Impact of Social Media Influencers Towards Consumers’ Attitude
by: Tan, Kristine, Kai Qing, et al.
Published: (2024)

The effect of social media influencer on youth online buying behavior in Klang Valley
by: Goh, Pieh Ling
Published: (2024)

The factors of influencing customer experience towards service quality of insurance agents
by: Lau, Hui Yi
Published: (2022)

The impact of live streamers’ social capital on viewers’ purchase intention
by: Hong, Kai Song
Published: (2022)

Relationship between quality service determinants with the quality of cleaning service
by: Umi Nur Ai'syah, Zulkefli
Published: (2014)

Antecedents of consumer’s attitude towards social media influencer & its impact on purchase intention
by: Teo, Desmond De Wen
Published: (2019)

Consumer's coping strategies toward packaging waste in food delivery service
by: Tan, Shin Rhu
Published: (2024)

Perception of Manufacturers in Perak State towards Goods and Services Tax (GST) Implementation.
by: Rehka, Sinniah
Published: (2015)

Factors Influencing Consideration on Multilevel Marketing (MLM) Enrollment
by: Ng, Kieng Leng
Published: (2015)

The influence of service marketing mix and umrah service quality on customer satisfaction and customer loyalty towards umrah travel agents in Malaysia
by: Othman, Bestoon Abdulmaged
Published: (2020)

The influence of 4P marketing on housewives’ spending patterns in Malaysia
by: Norimah Rambeli, Ramli, et al.
Published: (2015)

Influence of consumer's knowledge in skin care product on purchase intention
by: Wong, Chui Yi
Published: (2023)

Factors influencing purchase intention towards green cosmetics in Malaysia
by: Choong, Cai Wen
Published: (2023)

Factors influencing the customer intention in adopting autonomous vehicles (AVS)
by: Chye, Chi Ern
Published: (2024)

MODELLING FACTORS INFLUENCING CONSUMERS TRUST IN E-COMMERCE IN SHANGHAI CHINA
by: Guan, Di, et al.
Published: (2023)

Factors influencing the intention to use buy now pay later in Malaysia
by: Loh, Pui Yee
Published: (2023)

A study on the determinants of behavioral intention towards using mobile banking services in Malaysia / Ang Gim Wah
by: Ang, Gim Wah
Published: (2010)

The impact of after sales service characteristics on customer satisfaction: a case on a supermarket’s electrical appliances department.
by: Muraly, Ganesh Doraisamy
Published: (2019)

Social capital and educational aspiration of students: does family social capital affect more compared to school social capital?
by: Shahidul, S. M., et al.
Published: (2015)

The Effectiveness of Social Media Influencers and Its Impact Digital Marketing Towards the Buying Behaviors among Generation Z in Malaysia
by: Tan, Kristine, Kai Qing, et al.
Published: (2024)

SOCIAL MEDIA MARKETING FACTORS AFFECTING CONSUMER PURCHASE INTENTION OF COSMETIC PRODUCTS IN JAKARTA, INDONESIA: THE MEDIATING ROLE OF CUSTOMER TRUST
by: Yunita Nidiah Indah, Permata, et al.
Published: (2023)

A Study Of Logistic Service Quality In A Container Terminal Operations
by: C.kaleappan, C.kaleappan
Published: (2006)

The role of family social, human and financial capital in family business sustainability - A Malaysian case study
by: Ho, Anne Poh Chin *
Published: (2012)

Social Media Influencers, the New Advertising Agency?: Examining the Impact of Social Media Influencer Marketing on the Cosmetics Industry.
by: Stevenson, Summer, et al.
Published: (2022)

Customer loyalty in financial services from a service-dominant logic perspective / Kat Mui Ling
by: Kat, Mui Ling
Published: (2010)

The Influence Of Board’s Human Capital And Social Capital Towards Firm Performance In Asian Tourism Industry
by: Ooi, Chai Aun
Published: (2014)

Consumers’ Acceptance Towards Location-Based Social Networking Services.
by: Yeong, Kheng Kheng, et al.
Published: (2017)

Determinants of Continuance Usage Intention of Social Network Services in Malaysia
by: Ng, Seok Yee, et al.
Published: (2016)

Exploring the Relationship between Working Capital Management, Profitability and Capital Structure
by: Abdussalam, Abdalla Geth, et al.
Published: (2017)

The influencing power of social presence and social support towards trust on social commerce during national recovery plan
by: Lai, Tze Wee
Published: (2022)

Are TQM practices supporting customer satisfaction and service quality?
by: Ooi, Keng Boon, et al.
Published: (2011)

International travelers perception and experience toward airline service quality
by: Boey, Zu Qi
Published: (2019)

Website Quality Social Activities and Online Purchase Intention in Malaysia
by: Tan, Kwong Weng
Published: (2018)

Factors Affecting Consumers’ Impulse Buying Behaviour in Social Commerce
by: Lai, Ting Yu
Published: (2019)

Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory
by: Tan, Sylvia Hooi Sien
Published: (2006)

The Impact of Corporate Social Responsibility on Employees Attitude and Behaviour: Financial Services Industry
by: Chan, Che Wee
Published: (2014)