APA (7th ed.) Citation

Cheng, B. L. *., Gan, C. C. *., Imrie, B. C., & Shaheen, M. (2019). Service recovery, customer satisfaction and customer loyalty: Evidence from Malaysia’s hotel industry. Emerald.

Chicago Style (17th ed.) Citation

Cheng, Boon Liat *, Chin Chuan * Gan, Brian C. Imrie, and M. Shaheen. Service Recovery, Customer Satisfaction and Customer Loyalty: Evidence from Malaysia’s Hotel Industry. Emerald, 2019.

MLA (9th ed.) Citation

Cheng, Boon Liat *, et al. Service Recovery, Customer Satisfaction and Customer Loyalty: Evidence from Malaysia’s Hotel Industry. Emerald, 2019.