Perceived justice in service Recovery and customer satisfaction: Evidence from the Malaysian Hotel Industry

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Perceived justice in service Recovery and customer satisfaction: Evidence from the Malaysian Hotel Industry

The tense competition in service industry has driven companies to place extra attention towards service recovery to ensure continuous success. Due to the astonishing rate of the development of the hotel industry in Malaysia for the past decade, it has urged hotel providers to reconsider their busin...

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Bibliographic Details
Main Author:	Cheng, Boon Liat *
Format:	Article
Language:	English
Published:	Publisher 2015
Subjects:	G Geography (General) G 154.9 Tourism
Online Access:	http://eprints.sunway.edu.my/1809/ http://eprints.sunway.edu.my/1809/1/Cheng%20Boon%20Liat%202015%20Perceived%20Justice%20in%20Service%20Recovery%20and%20Customer%20Satisfaction...%20Boon%20Liat%2C%20C.pdf

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