Cheng, B. L. *. (2015). Perceived justice in service Recovery and customer satisfaction: Evidence from the Malaysian Hotel Industry. Publisher.
Chicago Style (17th ed.) CitationCheng, Boon Liat *. Perceived Justice in Service Recovery and Customer Satisfaction: Evidence from the Malaysian Hotel Industry. Publisher, 2015.
MLA (9th ed.) CitationCheng, Boon Liat *. Perceived Justice in Service Recovery and Customer Satisfaction: Evidence from the Malaysian Hotel Industry. Publisher, 2015.
Warning: These citations may not always be 100% accurate.