Factors influencing customer satisfaction and E-Loyalty: Online shopping environment among the young adults
| Main Authors: | Izyan Hizza, H. L., Cheng, Boon Liat * |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Faculty of Management, National University of Political Studies and Public Administration, Romania
2014
|
| Subjects: | |
| Online Access: | http://eprints.sunway.edu.my/1804/ http://eprints.sunway.edu.my/1804/1/Cheng%20Boon%20Liat%202014%20Factors%20influencing%20customer%20satisfaction%20and%20e-loyalty%20Online%20shopping%20environment%20among%20the%20young%20adults.pdf |
Similar Items
Exploring the impact of relationship marketing upon
customer satisfaction and customer loyalty in Malaysian banking industry
by: Sung, P. N., et al.
Published: (2015)
by: Sung, P. N., et al.
Published: (2015)
Factors Influencing Customers Satisfaction In Online Shopping
by: Yuan, Bing
Published: (2015)
by: Yuan, Bing
Published: (2015)
Antecedents of customer loyalty in the Malaysian hotel industry
by: Cheng, Boon Liat *, et al.
Published: (2015)
by: Cheng, Boon Liat *, et al.
Published: (2015)
A Study Of E-Shopping Intention In Malaysia: The Influence Of Generation X & Y
by: Shaheen, Mansori, et al.
Published: (2012)
by: Shaheen, Mansori, et al.
Published: (2012)
A study of e-shopping intention in Malaysia: The influence of generation X & Y
by: Mansori, Shaheen, et al.
Published: (2012)
by: Mansori, Shaheen, et al.
Published: (2012)
Factors affecting online shopping of purchasing apparels among young adults
by: Chong, Hui Teing
Published: (2014)
by: Chong, Hui Teing
Published: (2014)
An insight into online shopping behaviour among young adults in Malaysia / Marziah Mokhtar ... [et al.]
by: Mokhtar, Marziah, et al.
Published: (2020)
by: Mokhtar, Marziah, et al.
Published: (2020)
The effect of customer satisfaction on customer loyalty in the motor industry
by: Lim, Ka Bian, et al.
Published: (2019)
by: Lim, Ka Bian, et al.
Published: (2019)
Customer satisfaction towards online shopping in apparel industry / Nurul Niezar Norfaezar
by: Norfaezar, Nurul Niezar
Published: (2019)
by: Norfaezar, Nurul Niezar
Published: (2019)
Effect of e-service quality towards customer satisfaction in online shopping among Y Generation at UTeM / Norquzaiman Azhar
by: Azhar, Norquzaiman
Published: (2016)
by: Azhar, Norquzaiman
Published: (2016)
Virtual brand personality, customer satisfaction and brand loyalty in online banking industry / Ong Khian Sin
by: Ong, Khian Sin
Published: (2009)
by: Ong, Khian Sin
Published: (2009)
Customer satisfaction and loyalty towards grocery stores in Palestine
by: Abusharar, Majed M. M., et al.
Published: (2017)
by: Abusharar, Majed M. M., et al.
Published: (2017)
Gender differences in perceptions and attitudes toward online shopping: A study of Malaysian consumers
by: Lim, Yet Mee, et al.
Published: (2019)
by: Lim, Yet Mee, et al.
Published: (2019)
The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment
by: Ging, Yong Chung
Published: (2004)
by: Ging, Yong Chung
Published: (2004)
Factors influencing consumers’ online purchase intention:
A Study among University students in Malaysia
by: Cheng, Boon Liat *, et al.
Published: (2014)
by: Cheng, Boon Liat *, et al.
Published: (2014)
Usage of artificial intelligence in online shopping application: Malaysian customer attitude
by: Soo, Hui Yee
Published: (2022)
by: Soo, Hui Yee
Published: (2022)
Factors affecting customer satisfaction towards live-stream shopping in Malaysia
by: Phoon, Rou Yu
Published: (2022)
by: Phoon, Rou Yu
Published: (2022)
Service recovery, customer satisfaction and customer loyalty: Evidence from Malaysia’s hotel industry
by: Cheng, Boon Liat *, et al.
Published: (2019)
by: Cheng, Boon Liat *, et al.
Published: (2019)
Factors Affecting Customer Loyalty on Domestic Cafe in Ipoh: A Mediation Effect of Customer Satisfaction
by: Ng, Shu Lin, et al.
Published: (2016)
by: Ng, Shu Lin, et al.
Published: (2016)
Consumers' satisfaction and loyalty toward online purchase
by: Jee, Lui Yeh
Published: (2011)
by: Jee, Lui Yeh
Published: (2011)
The influence of service marketing mix and umrah service quality on customer satisfaction
and customer loyalty towards umrah travel agents in Malaysia
by: Othman, Bestoon Abdulmaged
Published: (2020)
by: Othman, Bestoon Abdulmaged
Published: (2020)
Factors affecting consumer’s continuance online purchase intention in Malaysia
by: Yap, M. F., et al.
Published: (2013)
by: Yap, M. F., et al.
Published: (2013)
RETAINING CUSTOMER LOYALTY IN ONLINE SHOPPING. A COMPARISON OF UK WITH RUSSIA
by: Zimina, Olga
Published: (2006)
by: Zimina, Olga
Published: (2006)
A study of factors that influence customers satisfaction towards online shopping in Klang Valley / Marina Mohd Kasim
by: Mohd Kasim, Marina
Published: (2015)
by: Mohd Kasim, Marina
Published: (2015)
The Consumer Perception towards Online Shopping Loyalty in Malaysia
by: Cheong, Jia Cheng
Published: (2013)
by: Cheong, Jia Cheng
Published: (2013)
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang
by: Aljunaid, Najib Mohammed
Published: (2006)
by: Aljunaid, Najib Mohammed
Published: (2006)
Factors influencing customer loyalty towards fast food restaurants
by: Nezakati, Hossein *, et al.
Published: (2011)
by: Nezakati, Hossein *, et al.
Published: (2011)
The Associations Between Service Quality,
Corporate Image, Customer Satisfaction, and
Loyalty: Evidence From the Malaysian Hotel
Industry
by: Cheng, Boon Liat, et al.
Published: (2014)
by: Cheng, Boon Liat, et al.
Published: (2014)
Factors Influencing Customer Satisfaction towards E-shopping in Malaysia
by: Sarwar, Abdullah A M, et al.
Published: (2016)
by: Sarwar, Abdullah A M, et al.
Published: (2016)
Customer satisfaction on e-SERVQUAL in Islamic online banking services / Nurhazirah Hashim …[et al.]
by: Hashim, Nurhazirah, et al.
Published: (2017)
by: Hashim, Nurhazirah, et al.
Published: (2017)
Hotel service recovery and service quality: Influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
by: Cheng, Boon Liat *, et al.
Published: (2017)
by: Cheng, Boon Liat *, et al.
Published: (2017)
Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty
by: Cheng, Boon Liat, et al.
Published: (2017)
by: Cheng, Boon Liat, et al.
Published: (2017)
Factors that influence the effectiveness of online advertising in enhancing consumer's purchase intention among young adults in Malaysia
by: Izian Idris, *, et al.
Published: (2020)
by: Izian Idris, *, et al.
Published: (2020)
Relationship of RFMU and online groceries shopping behaviours
by: Lo, Rita *
Published: (2021)
by: Lo, Rita *
Published: (2021)
Shopping motivation and its important on customer loyalty
by: Lim, Yen Sia
Published: (2011)
by: Lim, Yen Sia
Published: (2011)
Factors leading to customer retention in the high volume-low volume service context: Evidence from the mobile service industry
by: Cheng, Boon Liat *, et al.
Published: (2020)
by: Cheng, Boon Liat *, et al.
Published: (2020)
The Significance of E-Business and Knowledge- Based Customer Relationship in the E Marketplace Environment
by: Lai, Joan P.C.
Published: (2006)
by: Lai, Joan P.C.
Published: (2006)
Young Adult’s Online Shopping Behavior: A Case on Malaysian Perspective
by: Yoo, Mei Teen
Published: (2013)
by: Yoo, Mei Teen
Published: (2013)
The chain effects of service innovation components on the building blocks of tourism destination loyalty: the moderating role of religiosity
by: Cheng, Boon Liat *, et al.
Published: (2020)
by: Cheng, Boon Liat *, et al.
Published: (2020)
Online flowers and gifts shop / Chit Kwung See
by: Chit , Kwung See
Published: (2000)
by: Chit , Kwung See
Published: (2000)
Similar Items
-
Exploring the impact of relationship marketing upon
customer satisfaction and customer loyalty in Malaysian banking industry
by: Sung, P. N., et al.
Published: (2015) -
Factors Influencing Customers Satisfaction In Online Shopping
by: Yuan, Bing
Published: (2015) -
Antecedents of customer loyalty in the Malaysian hotel industry
by: Cheng, Boon Liat *, et al.
Published: (2015) -
A Study Of E-Shopping Intention In Malaysia: The Influence Of Generation X & Y
by: Shaheen, Mansori, et al.
Published: (2012) -
A study of e-shopping intention in Malaysia: The influence of generation X & Y
by: Mansori, Shaheen, et al.
Published: (2012)