Organizational commitment as a moderator of the effect of training on service performance: An empirical study of small to medium-sized enterprises in Malaysia

Organizational commitment as a moderator of the effect of training on service performance: An empirical study of small to medium-sized enterprises in Malaysia

This paper seeks to examine the relationship between training approaches and organizational performance among 150 service personnel from 10 Small Medium Enterprises (SEMs) in Klang Valley Malaysia. Formal training approaches used in this study are college education, formal courses run by outside pro...

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Bibliographic Details
Main Authors: Tan, Teck-Hong *, Lim, Yong-Kean *
Format: Article
Language:English
Published: International Journal of Management 2012
Subjects:
H Social Sciences (General)
Online Access:http://eprints.sunway.edu.my/141/
http://eprints.sunway.edu.my/141/1/Tan%20Teck%20Hong%20-%20Organizational%20Commitment%20as%20a%20Moderator%20of%20the%20Efeect%20of%20Training%20On%20Service%20performance.pdf

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