Measuring Quality Performance in Construction
A strong quality culture has been recognized to be an important prerequisite to the achievement of sustained competitive advantage through the continuous delivery of high quality products and services as well as clients’/end-users’ satisfaction. Today, the construction industry is one with poor...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | http://scholars.utp.edu.my/id/eprint/2870/ http://scholars.utp.edu.my/id/eprint/2870/1/1569293027_quality.pdf |
| _version_ | 1848659318556065792 |
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| author | Sodangi, Mahmoud Idrus, Arazi Khamidi, M. Faris |
| author_facet | Sodangi, Mahmoud Idrus, Arazi Khamidi, M. Faris |
| author_sort | Sodangi, Mahmoud |
| building | UTP Institutional Repository |
| collection | Online Access |
| description | A strong quality culture has been recognized to be
an important prerequisite to the achievement of sustained
competitive advantage through the continuous delivery of high
quality products and services as well as clients’/end-users’
satisfaction. Today, the construction industry is one with poor
quality emphasis compared to other sectors like the
manufacturing and service sectors. Many criticisms have been
directed to the industry for generally poor workmanship. It is
not only the final product that is subjected to criticisms but the
processes and parties involved are under high pressure for
better quality in construction. This paper is in two parts; the
first part reviews the concept of quality performance in
construction projects and while the second part presents a
study conducted to compare clients’ evaluation of the quality
performance of government and private contractors around
Selangor and Johor states with the aim of finding the category
of contractors that has better quality performance at the
project-level. To this regard, a field survey was conducted.
Structured questionnaires were used to collect data. The data
collected were analyzed to determine the ranking and test of
difference in quality performance between the two categories of
contractors using Mean Item Score and t-test respectively. It
was found out that clients consider the quality performance of
private contractors to be better than that of government
contractors. |
| first_indexed | 2025-11-13T07:28:31Z |
| format | Conference or Workshop Item |
| id | oai:scholars.utp.edu.my:2870 |
| institution | Universiti Teknologi Petronas |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-13T07:28:31Z |
| publishDate | 2010 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | oai:scholars.utp.edu.my:28702017-01-19T08:24:16Z http://scholars.utp.edu.my/id/eprint/2870/ Measuring Quality Performance in Construction Sodangi, Mahmoud Idrus, Arazi Khamidi, M. Faris TH Building construction A strong quality culture has been recognized to be an important prerequisite to the achievement of sustained competitive advantage through the continuous delivery of high quality products and services as well as clients’/end-users’ satisfaction. Today, the construction industry is one with poor quality emphasis compared to other sectors like the manufacturing and service sectors. Many criticisms have been directed to the industry for generally poor workmanship. It is not only the final product that is subjected to criticisms but the processes and parties involved are under high pressure for better quality in construction. This paper is in two parts; the first part reviews the concept of quality performance in construction projects and while the second part presents a study conducted to compare clients’ evaluation of the quality performance of government and private contractors around Selangor and Johor states with the aim of finding the category of contractors that has better quality performance at the project-level. To this regard, a field survey was conducted. Structured questionnaires were used to collect data. The data collected were analyzed to determine the ranking and test of difference in quality performance between the two categories of contractors using Mean Item Score and t-test respectively. It was found out that clients consider the quality performance of private contractors to be better than that of government contractors. 2010-06 Conference or Workshop Item PeerReviewed application/pdf en http://scholars.utp.edu.my/id/eprint/2870/1/1569293027_quality.pdf Sodangi, Mahmoud and Idrus, Arazi and Khamidi, M. Faris (2010) Measuring Quality Performance in Construction. In: International Conference on Sustainable Building and Infrastructure (ICSBI 2010), 15-17 June 2010, Kuala Lumpur Convention Centre. http://www.utp.edu.my/icsbi2010/ |
| spellingShingle | TH Building construction Sodangi, Mahmoud Idrus, Arazi Khamidi, M. Faris Measuring Quality Performance in Construction |
| title | Measuring Quality Performance in Construction |
| title_full | Measuring Quality Performance in Construction |
| title_fullStr | Measuring Quality Performance in Construction |
| title_full_unstemmed | Measuring Quality Performance in Construction |
| title_short | Measuring Quality Performance in Construction |
| title_sort | measuring quality performance in construction |
| topic | TH Building construction |
| url | http://scholars.utp.edu.my/id/eprint/2870/ http://scholars.utp.edu.my/id/eprint/2870/ http://scholars.utp.edu.my/id/eprint/2870/1/1569293027_quality.pdf |