THE IMPACT OF MECHANISTIC STRUCTURE ON ORGANIZATIONAL COMMUNICATION SATISFACTION IN A HIGHWAY CONCESSIONAIRE COMPANY IN MALAYSIA: A Case Study of Grand Saga Sendirian Berhad
There is an on-going debate on the kind of organizational structure that promotes open and healthy communication. Some argue that hierarchical structure complicates the communication flow but others argue that a clear hierarchy limits confusion by knowing who is in charge. This study examines the im...
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| Format: | Article |
| Language: | English |
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Intellectbase International Consortium
2010
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| Online Access: | http://scholars.utp.edu.my/id/eprint/2365/ http://scholars.utp.edu.my/id/eprint/2365/1/IIC10A36J.txt |
| _version_ | 1848659239905525760 |
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| author | Md Nordin, Shahrina mohammed, halib Ghazali, Zulkipli |
| author_facet | Md Nordin, Shahrina mohammed, halib Ghazali, Zulkipli |
| author_sort | Md Nordin, Shahrina |
| building | UTP Institutional Repository |
| collection | Online Access |
| description | There is an on-going debate on the kind of organizational structure that promotes open and healthy communication. Some argue that hierarchical structure complicates the communication flow but others argue that a clear hierarchy limits confusion by knowing who is in charge. This study examines the impact of a mechanistic organizational structure on the organizational communication satisfaction in a highway concessionaire company in Klang Valley, Malaysia. The mechanistic organizational structure which is highly bureaucratic in nature is illustrated by the degree of formalization in the organization as perceived by the employees. Organizational communication, a multidimensional construct, is examined through the employees’ perceptions of their degree of satisfaction in the communication climate, upward communication, downward communication, horizontal communication, organizational perspective and organizational integration. A set of questionnaire was administered to employees at all levels in the organization to collect the data. The study revealed that formalization does have a positive impact on organizational communication satisfaction in the organization. |
| first_indexed | 2025-11-13T07:27:16Z |
| format | Article |
| id | oai:scholars.utp.edu.my:2365 |
| institution | Universiti Teknologi Petronas |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-13T07:27:16Z |
| publishDate | 2010 |
| publisher | Intellectbase International Consortium |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | oai:scholars.utp.edu.my:23652014-03-31T22:02:27Z http://scholars.utp.edu.my/id/eprint/2365/ THE IMPACT OF MECHANISTIC STRUCTURE ON ORGANIZATIONAL COMMUNICATION SATISFACTION IN A HIGHWAY CONCESSIONAIRE COMPANY IN MALAYSIA: A Case Study of Grand Saga Sendirian Berhad Md Nordin, Shahrina mohammed, halib Ghazali, Zulkipli H Social Sciences (General) There is an on-going debate on the kind of organizational structure that promotes open and healthy communication. Some argue that hierarchical structure complicates the communication flow but others argue that a clear hierarchy limits confusion by knowing who is in charge. This study examines the impact of a mechanistic organizational structure on the organizational communication satisfaction in a highway concessionaire company in Klang Valley, Malaysia. The mechanistic organizational structure which is highly bureaucratic in nature is illustrated by the degree of formalization in the organization as perceived by the employees. Organizational communication, a multidimensional construct, is examined through the employees’ perceptions of their degree of satisfaction in the communication climate, upward communication, downward communication, horizontal communication, organizational perspective and organizational integration. A set of questionnaire was administered to employees at all levels in the organization to collect the data. The study revealed that formalization does have a positive impact on organizational communication satisfaction in the organization. Intellectbase International Consortium 2010-05-08 Article PeerReviewed text/plain en http://scholars.utp.edu.my/id/eprint/2365/1/IIC10A36J.txt Md Nordin, Shahrina and mohammed, halib and Ghazali, Zulkipli (2010) THE IMPACT OF MECHANISTIC STRUCTURE ON ORGANIZATIONAL COMMUNICATION SATISFACTION IN A HIGHWAY CONCESSIONAIRE COMPANY IN MALAYSIA: A Case Study of Grand Saga Sendirian Berhad. Review of Management Innovation and Creativity, 3 (6). pp. 82-93. ISSN 1934-6727 http://www.intellectbase.org/ |
| spellingShingle | H Social Sciences (General) Md Nordin, Shahrina mohammed, halib Ghazali, Zulkipli THE IMPACT OF MECHANISTIC STRUCTURE ON ORGANIZATIONAL COMMUNICATION SATISFACTION IN A HIGHWAY CONCESSIONAIRE COMPANY IN MALAYSIA: A Case Study of Grand Saga Sendirian Berhad |
| title | THE IMPACT OF MECHANISTIC STRUCTURE ON ORGANIZATIONAL COMMUNICATION SATISFACTION IN A HIGHWAY CONCESSIONAIRE COMPANY IN MALAYSIA: A Case Study of Grand Saga Sendirian Berhad
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| title_full | THE IMPACT OF MECHANISTIC STRUCTURE ON ORGANIZATIONAL COMMUNICATION SATISFACTION IN A HIGHWAY CONCESSIONAIRE COMPANY IN MALAYSIA: A Case Study of Grand Saga Sendirian Berhad
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| title_fullStr | THE IMPACT OF MECHANISTIC STRUCTURE ON ORGANIZATIONAL COMMUNICATION SATISFACTION IN A HIGHWAY CONCESSIONAIRE COMPANY IN MALAYSIA: A Case Study of Grand Saga Sendirian Berhad
|
| title_full_unstemmed | THE IMPACT OF MECHANISTIC STRUCTURE ON ORGANIZATIONAL COMMUNICATION SATISFACTION IN A HIGHWAY CONCESSIONAIRE COMPANY IN MALAYSIA: A Case Study of Grand Saga Sendirian Berhad
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| title_short | THE IMPACT OF MECHANISTIC STRUCTURE ON ORGANIZATIONAL COMMUNICATION SATISFACTION IN A HIGHWAY CONCESSIONAIRE COMPANY IN MALAYSIA: A Case Study of Grand Saga Sendirian Berhad
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| title_sort | impact of mechanistic structure on organizational communication satisfaction in a highway concessionaire company in malaysia: a case study of grand saga sendirian berhad |
| topic | H Social Sciences (General) |
| url | http://scholars.utp.edu.my/id/eprint/2365/ http://scholars.utp.edu.my/id/eprint/2365/ http://scholars.utp.edu.my/id/eprint/2365/1/IIC10A36J.txt |