Youth confidence in the quality of public transport services: the case of Greater KL, Malaysia
Developing an efficient public transportation system is an on-going challenge in many developing countries including a middle income country such as Malaysia. This study analyses the confidence level of youths in the quality of public transport services in the Klang Valley (Greater KL). Primary da...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of Social Sciences and Humanities, UKM,Bangi
2015
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| Online Access: | http://journalarticle.ukm.my/9140/ http://journalarticle.ukm.my/9140/1/2x.fullgeo-sept15-dzulhailmi.pdf |
| _version_ | 1848811998119198720 |
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| author | Dzuhailmi Dahalan, Jeffrey Lawrence D’Silva, Haslinda Abdullah, Ismi Arif Ismail, Nobaya Ahmad, |
| author_facet | Dzuhailmi Dahalan, Jeffrey Lawrence D’Silva, Haslinda Abdullah, Ismi Arif Ismail, Nobaya Ahmad, |
| author_sort | Dzuhailmi Dahalan, |
| building | UKM Institutional Repository |
| collection | Online Access |
| description | Developing an efficient public transportation system is an on-going challenge in many developing countries
including a middle income country such as Malaysia. This study analyses the confidence level of youths in the
quality of public transport services in the Klang Valley (Greater KL). Primary data were collected from a field
questionnaire survey of 445 Klang Valley youths who were frequent users of public transportation in the area. It
was found that although the majority of the respondents were frequent users of public transportation their level of
confidence in the quality of public transportation service provided by the operators was only moderate. Most of
them, nevertheless, acknowledged the importance of public transportation in their daily life but stressed on the
imperative of upgrading the service quality of the system so as to enhance their confidence level in it. |
| first_indexed | 2025-11-14T23:55:18Z |
| format | Article |
| id | oai:generic.eprints.org:9140 |
| institution | Universiti Kebangasaan Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T23:55:18Z |
| publishDate | 2015 |
| publisher | Faculty of Social Sciences and Humanities, UKM,Bangi |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | oai:generic.eprints.org:91402016-12-14T06:49:05Z http://journalarticle.ukm.my/9140/ Youth confidence in the quality of public transport services: the case of Greater KL, Malaysia Dzuhailmi Dahalan, Jeffrey Lawrence D’Silva, Haslinda Abdullah, Ismi Arif Ismail, Nobaya Ahmad, Developing an efficient public transportation system is an on-going challenge in many developing countries including a middle income country such as Malaysia. This study analyses the confidence level of youths in the quality of public transport services in the Klang Valley (Greater KL). Primary data were collected from a field questionnaire survey of 445 Klang Valley youths who were frequent users of public transportation in the area. It was found that although the majority of the respondents were frequent users of public transportation their level of confidence in the quality of public transportation service provided by the operators was only moderate. Most of them, nevertheless, acknowledged the importance of public transportation in their daily life but stressed on the imperative of upgrading the service quality of the system so as to enhance their confidence level in it. Faculty of Social Sciences and Humanities, UKM,Bangi 2015 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/9140/1/2x.fullgeo-sept15-dzulhailmi.pdf Dzuhailmi Dahalan, and Jeffrey Lawrence D’Silva, and Haslinda Abdullah, and Ismi Arif Ismail, and Nobaya Ahmad, (2015) Youth confidence in the quality of public transport services: the case of Greater KL, Malaysia. Geografia : Malaysian Journal of Society and Space, 11 (9). pp. 12-22. ISSN 2180-2491 http://www.ukm.my/geografia/v2/index.php?cont=a&item=2&thn=2015&vol=11&issue=9&ver=loc |
| spellingShingle | Dzuhailmi Dahalan, Jeffrey Lawrence D’Silva, Haslinda Abdullah, Ismi Arif Ismail, Nobaya Ahmad, Youth confidence in the quality of public transport services: the case of Greater KL, Malaysia |
| title | Youth confidence in the quality of public transport services: the case
of Greater KL, Malaysia |
| title_full | Youth confidence in the quality of public transport services: the case
of Greater KL, Malaysia |
| title_fullStr | Youth confidence in the quality of public transport services: the case
of Greater KL, Malaysia |
| title_full_unstemmed | Youth confidence in the quality of public transport services: the case
of Greater KL, Malaysia |
| title_short | Youth confidence in the quality of public transport services: the case
of Greater KL, Malaysia |
| title_sort | youth confidence in the quality of public transport services: the case
of greater kl, malaysia |
| url | http://journalarticle.ukm.my/9140/ http://journalarticle.ukm.my/9140/ http://journalarticle.ukm.my/9140/1/2x.fullgeo-sept15-dzulhailmi.pdf |