Implementation of Six Sigma in service industry

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Implementation of Six Sigma in service industry

As providing high quality services becomes the major focus in many service organisations, a better understanding of the unique characteristics of services offered will be of advantage. This in turn will help assist in identification of areas to improve by implementation of quality program initiat...

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Bibliographic Details
Main Authors:	Aminudin Omar, Zainol Mustafa
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2014
Online Access:	http://journalarticle.ukm.my/8609/ http://journalarticle.ukm.my/8609/1/jqma-10-2-paper7.pdf

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