Technological innovation in services and the efficiency of Malaysian Commercial Banks

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Technological innovation in services and the efficiency of Malaysian Commercial Banks

This paper revisits relative fficiency of commercial banks in Malaysia using Data Envelopment Analysis (or.a) over the 2004-2012 periods. We take into account technological innovation in bankservices, a new dimension thatwere not investigated by any previous literature. Our mainfindings are: (l) C...

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Bibliographic Details
Main Authors:	Chee, Wooi Hooy, Sok, Gee Chan
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2014
Online Access:	http://journalarticle.ukm.my/8517/ http://journalarticle.ukm.my/8517/1/jeko_48%282%29-10.pdf

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