Service quality-satisfaction-intention relationships in the internet retail context

QR Code

Service quality-satisfaction-intention relationships in the internet retail context

This paper examines the theoretical relationships between service quality, customer satisfaction and purchase intention in the internet context across products. It demonstrates to practitioners the value of investing in service quality improvement and provides possible answers to the general specula...

Full description

Bibliographic Details
Main Authors:	Siohong, Tih, Sean, Ennins
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2006
Online Access:	http://journalarticle.ukm.my/8070/ http://journalarticle.ukm.my/8070/1/873-1657-1-SM.pdf

Similar Items

Attitude Towards Online Retailing Services: A Comparison Of Student And Non-Student Samples
by: Tih, Siohong, et al.
Published: (2008)

Electronic retailers' perception of internet retail service quality / Che Suzana Aida Che Nordin
by: Che Nordin, Che Suzana Aida
Published: (2004)

Green advertising appeal and consumer purchase intention
by: Tih, Siohong, et al.
Published: (2016)

Minimizing waste and encouraging green practices
by: Siohong Tih,, et al.
Published: (2012)

Customer buying behavior intentions of internet service providers - the role of service quality and its aspects, satisfaction and value
by: Nikhashemi, Seyed Rajab, et al.
Published: (2013)

The role of relationship value in manufacturer-retailer context
by: Prasetya, Prita, et al.
Published: (2021)

Entrepreneurial quality among graduate entrepreneurs
by: Abdul Rani, Shamsul Huda, et al.
Published: (2013)

Product delivery service provider selection and customer satisfaction in the era of internet of things: a Chinese e-retailers’ perspective
by: YU, Jie, et al.
Published: (2015)

Investigating the relationship among service quality, emotional satisfaction and favorable behavioral intentions in higher education service experience
by: Wan Mustaffa, Wan Salmuni, et al.
Published: (2016)

Examining the relationships among service quality, satisfaction and revisit intention to Sarawak Regatta / Nuraimi Othman
by: Othman, Nuraimi
Published: (2014)

The relationship between quality dimensions, tourist satisfaction and behavioral intentions in Malaysian food context: moderating role of destination image
by: Nezakati, Hossein *, et al.
Published: (2015)

Service quality transformation and its impact on customer satisfaction and loyalty in Malaysian retail banking sector
by: Annamalah, Sanmugam, et al.
Published: (2011)

Service quality, value, satisfaction and future intention in medical tourism
by: Abd Manaf, Noor Hazilah, et al.
Published: (2017)

Tinjauan terhadap penggunaan internet di Malaysia
by: Tih, Sio Hong
Published: (1998)

Internet quality of service architectures
by: Mahmoud, Omer, et al.
Published: (2011)

Investigating the Empirical Relationship Between Service Quality, Trust, Satisfaction, and Intention of Customers Purchasing Life Insurance Products
by: Panigrahi, Shrikant, et al.
Published: (2018)

Service quality and customer satisfaction : antecedents of customer's re-patronage intentions
by: Yap, Sheau Fen, et al.
Published: (2007)

How and when service quality and satisfaction simultaneously influence purchase intentions?
by: Yang, Miles, et al.
Published: (2011)

Word-of-Mouth in the Context of Internet Mediated Services: the case of Skype
by: Gavronski, Maarja
Published: (2007)

Satisfaction Of Retail Investors On The Structural Efficiency Of The Market: Evidence From A Developing Country Context
by: Rashid, Mamunur, et al.
Published: (2009)

A study of customer satisfaction using servqual in the context of internet service towards Telekom Malaysia / Nur Bazilah Zahari
by: Zahari, Nur Bazilah
Published: (2019)

Service Quality, Visitor Satisfaction And Behavioural Intentions Towards Public Museums In Malaysia
by: Lau , Pei Mey
Published: (2011)

How satisfaction modifies the strength of the influence of perceived service quality on behavioral intentions?
by: Li, S., et al.
Published: (2011)

Customer satisfaction towards the service quality of internet banking in Standard Chartered / Raniza Abdul Razak
by: Abdul Razak, Raniza
Published: (2010)

Understanding Customer Satisfaction with Self-Service Technologies (SSTs) in a Retail Setting
by: WANG, Yan
Published: (2014)

Business plan: Internet retailing of frozen seafood in Taiwan
by: CHU, Szu-Hao
Published: (2011)

Relationship among service quality, food quality, perceived value, customer satisfaction and behavioural intentions in the Malaysian fast food industry / Seaw Thiam Chin.
by: Seaw, Thiam Chin
Published: (2010)

The Influences of Service Quality and Satisfaction on Loyalty Intention: A Study of An Online Bookstore in Malaysia
by: Mirzaei, Soodeh
Published: (2010)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
by: MOHD ISA, SALMI
Published: (2005)

Differences in service quality of retail banking between Auckland and Kuala Lumpur
by: Abdullah, Moha Asri, et al.
Published: (2015)

Service quality evaluation of Internet banking in Malaysia
by: Bala, S. Vijayan, P., et al.
Published: (2003)

Determinants of satisfaction and the intention to reuse Airbnb services
by: Cheah, Wen Lih
Published: (2019)

Relationship Marketing and Value Creation in a Business-to- Business Context: A Perspective of the Malaysian Retail Channel
by: Teng, Huey Jong
Published: (2010)

Factors Influencing Consumers' Intention To Use Self-service Technology In Saudi Arabia Retail Industry
by: M, Khalufi Nasser Ali
Published: (2022)

The Effect Of Brand Image On Overall Satisfaction And Loyalty Intention In The Context Of Color Cosmetic
by: L. Sondoh Jr, Stephen, et al.
Published: (2007)

Adoption of Retail Internet Banking: A Study of Demographic Factors
by: Jayaraman, Munusamy, et al.
Published: (2013)

The Effects Of Service Quality, Companion’s Satisfaction And Delight On Behavioural Intention In Private Hospitals For Medical Tourism
by: Mohamad, Wan Normila
Published: (2016)

Customer satisfaction and purchasing intention in airline service quality: a case study of Malaysia Airlines
by: Hasim, Muhammad Asyraf, et al.
Published: (2018)

Influence Of Service Quality And Servicescape On Customer Satisfaction Towards Behavioral Intentions In International Coffee Chains
by: Beh, Wei Wen, et al.
Published: (2014)

Niche retailing: souvenir attributes and purchase intentions
by: Shanka, Tekle, et al.
Published: (2008)