Functional service quality satisfaction of islamic and conventional credit card users in Malaysia

QR Code

Functional service quality satisfaction of islamic and conventional credit card users in Malaysia

The objective of this paper is to deepen the understanding of customers’ satisfaction among credit card users. The study employs the Servperf model to evaluate the functional service quality dimensions of satisfaction of credit card users of Islamic versus conventional banking in Malaysia. The com...

Full description

Bibliographic Details
Main Authors:	Nuradli Ridzwan Shah Mohd Dali, Yousafzai, Shumaila, Hanifah Abdul Hamid
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2014
Online Access:	http://journalarticle.ukm.my/7567/ http://journalarticle.ukm.my/7567/1/7118-18216-1-SM.pdf

Similar Items

Differences between Islamic credit card and conventional credit card
by: Riyadi, Noerma Madjid, et al.
Published: (2011)

Viability of Islamic credit card as an alternative to conventional credit card
by: Kassim, Salina
Published: (2010)

Effect of credit cards on customers' spending behavior: a comparative analysis of Islamic and conventional credit cards
by: Idris, Umar Muhammed, et al.
Published: (2013)

Customer satisfaction level towards service quality in credit cards: in the urban area of Malaysia
by: Chew, Wen Jing, et al.
Published: (2018)

Credit card ownership and usage : satisfaction among card holders in Malaysia.
by: Hussin, Siti Rahayu, et al.
Published: (2012)

The jurisprudential differences about the Term credit “Al-I’timan” and credit card: Islamic and conventional perspectives
by: Mohammed Jassem Mohammed,, et al.
Published: (2011)

Beauty Is In the Eye of the Credit Card Holder? Antecedents of Credit Card Usage and Credit Card Debt
by: Tan, Shu Han
Published: (2017)

Satisfaction level between islamic credit cardholders and conventional credit cardholders in respons to the difference in service quality of issuing banks in Malaysia
by: Koay, Chun Eng, et al.
Published: (2012)

The application of credit cards in Islam
by: Soheng, Withaya, et al.
Published: (2011)

Credit card holders in Malaysia: customer characteristics and credit card usage
by: Hussin, Siti Rahayu, et al.
Published: (2013)

The study on customer satisfaction towards credit card / Nurliana Omar
by: Omar, Nurliana
Published: (2011)

Allocating unauthorised credit card payment losses: the credit card guidelines and consumer protection
by: Abd Razak, Adilah, et al.
Published: (2009)

Current practices of Islamic credit cards in Malaysia
by: Uddin, Mohi, et al.
Published: (2017)

Concept of Islamic credit card based on Malaysia
by: Uddin, Mohi, et al.
Published: (2018)

Effects of Islamic credit cards on customer spending
by: Idris, Umar Muhammed
Published: (2013)

Chinese Credit Card Interest Rate: Recent Credit Card Pricing Model Progress and the Comparative Study
by: Wang, Ting
Published: (2008)

Customers perception of credit card marketing strategies and its relationship with credit card usage among Malaysians
by: Kassim, Salina, et al.
Published: (2012)

The Determinants of Customer Satisfaction on Co-Branded Credit Card In Ipoh and Kampar Area
by: Mah, Pui Ting, et al.
Published: (2017)

Maximizing Credit Card Customer Value
by: Ho, Wen Kuan
Published: (2005)

Factors affecting credit card usage
by: Syed Ahmad, Syed Sharaff
Published: (1998)

Factors Affecting Credit Card Usage
by: Syed Ahmad, Syed Sharaff
Published: (1998)

A review of Islamic credit card models in Malaysia
by: Mohd Noor, Azman, et al.
Published: (2010)

Credit card usage behavior among working student
by: Che Aniza Che Wel,, et al.
Published: (2015)

Factors influencing intention to use Islamic credit cards in Malaysia
by: Abdul Razak, Dzuljastri, et al.
Published: (2018)

Factors influencing intention to use Islamic credit cards in Selangor
by: Abdul Razak, Dzuljastri, et al.
Published: (2019)

Determinants of attitude towards credit card usage
by: Shafinar Ismail,, et al.
Published: (2014)

Repayment patterns, financial discipline and consumer profiling: an empirical investigation among credit card users in Malaysia
by: Hussin, Siti Rahayu, et al.
Published: (2013)

Islamic credit card adoption : consumer behavioural intention for Islamic Credit Card (ICC) issued by Islamic Banks in Setiawangsa / Raja Nazmi Raja Abdul Muluk Munawar
by: Raja Abdul Muluk Munawar, Raja Nazmi
Published: (2019)

Customers awareness towards Islamic credit cards / Nor Ain Leas
by: Leas, Nor Ain
Published: (2011)

Factors affecting to select Islamic credit cards in Pakistan: the TRA model
by: Muhammad, Ali, et al.
Published: (2017)

Drivers of Credit Cards Adoption and Usage: An Exploratory Study
by: Chong, Seow Fun
Published: (2009)

Security improvement of credit card online purchasing system
by: Naji, Ahmed Wathik, et al.
Published: (2011)

RHB aims to reward credit card holders with prizes
Published: (2009)

Enhance luhn algorithm for validation of credit cards numbers.
by: Hussein, Khalid Waleed, et al.
Published: (2013)

Does knowledge sharing really increase knowledge?
by: Abdul Hamid, Hanifah, et al.
Published: (2008)

BATTLE OF THE THREE SINGAPORE LOCAL BANKS IN THE CREDIT CARD INDUSTRY: SINGAPORE LADIES CARD MARKET
by: Wee, Eileen
Published: (2006)

The impact of demographic factors toward customer loyalty: A study on credit card users / Ramli Saad...[et al.]
by: Saad, Ramli, et al.
Published: (2010)

Gaining competitiveness advantage of Islamic credit card among Muslim customer in Malaysia
by: Haque, A. K. M. Ahasanul, et al.
Published: (2018)

Factor influencing the Islamic credit cards holder selection / Dhaim Abd Rahman
by: Abd Rahman, Dhaim
Published: (2011)

Factors influencing islamic credit card holders / Nik Alis Rina Jamsari.
by: Jamsari, Nik Alis Rina
Published: (2019)