Quality of public health services received by immigrant labours: a case study in Klang Valley
Quality is the most important element in the process of production or services produced by organization to its customers. Quality of service refers to the measure of how a service is delivered matches customer expectations. The study aims to examine the quality of public health services received...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
penerbit ukm
2014
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| Subjects: | |
| Online Access: | http://journalarticle.ukm.my/7483/ http://journalarticle.ukm.my/7483/1/Kualiti_Perkhidmatan_Kesihatan_Awam_yang_Diterima.pdf |
| _version_ | 1848811497838346240 |
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| author | Normah Awang, Noh Haris Abdul Wahab, Siti Hajar Abu Bakar Ah, |
| author_facet | Normah Awang, Noh Haris Abdul Wahab, Siti Hajar Abu Bakar Ah, |
| author_sort | Normah Awang, Noh |
| building | UKM Institutional Repository |
| collection | Online Access |
| description | Quality is the most important element in the process of production or services produced by organization to its customers.
Quality of service refers to the measure of how a service is delivered matches customer expectations. The study aims to
examine the quality of public health services received by immigrant labours. There are three aspects of quality in public
health services to be measured i.e health service condition, the waiting time for treatment and treatment by hospital staff
on immigrant labours. The result showed a large number of immigrant labours are satisfi ed with the quality of health
services. |
| first_indexed | 2025-11-14T23:47:21Z |
| format | Article |
| id | oai:generic.eprints.org:7483 |
| institution | Universiti Kebangasaan Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T23:47:21Z |
| publishDate | 2014 |
| publisher | penerbit ukm |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | oai:generic.eprints.org:74832016-12-14T06:44:14Z http://journalarticle.ukm.my/7483/ Quality of public health services received by immigrant labours: a case study in Klang Valley Normah Awang, Noh Haris Abdul Wahab, Siti Hajar Abu Bakar Ah, RA Public aspects of medicine Quality is the most important element in the process of production or services produced by organization to its customers. Quality of service refers to the measure of how a service is delivered matches customer expectations. The study aims to examine the quality of public health services received by immigrant labours. There are three aspects of quality in public health services to be measured i.e health service condition, the waiting time for treatment and treatment by hospital staff on immigrant labours. The result showed a large number of immigrant labours are satisfi ed with the quality of health services. penerbit ukm 2014 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/7483/1/Kualiti_Perkhidmatan_Kesihatan_Awam_yang_Diterima.pdf Normah Awang, Noh and Haris Abdul Wahab, and Siti Hajar Abu Bakar Ah, (2014) Quality of public health services received by immigrant labours: a case study in Klang Valley. Jurnal Sains Kesihatan Malaysia, 12 (1). pp. 47-56. ISSN 1675-8161 http://ejournal.ukm.my/jskm/ |
| spellingShingle | RA Public aspects of medicine Normah Awang, Noh Haris Abdul Wahab, Siti Hajar Abu Bakar Ah, Quality of public health services received by immigrant labours: a case study in Klang Valley |
| title | Quality of public health services received by immigrant labours: a case study in Klang Valley |
| title_full | Quality of public health services received by immigrant labours: a case study in Klang Valley |
| title_fullStr | Quality of public health services received by immigrant labours: a case study in Klang Valley |
| title_full_unstemmed | Quality of public health services received by immigrant labours: a case study in Klang Valley |
| title_short | Quality of public health services received by immigrant labours: a case study in Klang Valley |
| title_sort | quality of public health services received by immigrant labours: a case study in klang valley |
| topic | RA Public aspects of medicine |
| url | http://journalarticle.ukm.my/7483/ http://journalarticle.ukm.my/7483/ http://journalarticle.ukm.my/7483/1/Kualiti_Perkhidmatan_Kesihatan_Awam_yang_Diterima.pdf |