Implementing the ISO 9000 steps at the local level: A survey of Malaysian local authorities

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Implementing the ISO 9000 steps at the local level: A survey of Malaysian local authorities

The implementation of the ISO 9000 quality management system within the Malaysian local government organizations has involved multiple steps and the consideration of multiple aspects. This study identifies and discusses the preferred steps used by Malaysian local authorities in implementing the IS...

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Bibliographic Details
Main Authors:	Muhammad Rosmizan Abdul Wahab, Shardy Abdullah, Arman Abdul Razak
Format:	Article
Language:	English
Published:	Faculty of Social Sciences and Humanities, UKM,Bangi 2014
Online Access:	http://journalarticle.ukm.my/7120/ http://journalarticle.ukm.my/7120/1/5.geografia-apr2014-shardy_etal-bi-edam.pdf

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