Knowledge management strategy and human capital management
in hotel industry

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Knowledge management strategy and human capital management in hotel industry

The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging their human capital. This study employs a case study approach, where interviews were conducted with human resource managers of seven hotels with different star ratings. Data are analyzed usi...

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Bibliographic Details
Main Authors:	Nor Liza Abdullah, Rosmah Mat Isa, Rasidah Arshad, Noradiva Hamzah, Noor Azuan Hashim
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2013
Online Access:	http://journalarticle.ukm.my/6966/ http://journalarticle.ukm.my/6966/1/4623-10813-1-SM.pdf

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