Structural relationships between aspects of hotel service quality and their effect on tourist satisfaction

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Structural relationships between aspects of hotel service quality and their effect on tourist satisfaction

This study examines the impact of assurance, reliability, responsiveness, tangibles and empathy on the level of tourist satisfaction with hotel service delivery A questionnaire is distributed to 200 respondents who are patrons of hotels in the Federal Territory of Labuan, Malaysia and are familiar w...

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Bibliographic Details
Main Author:	Norazah Mohd Suki
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2012
Online Access:	http://journalarticle.ukm.my/6384/ http://journalarticle.ukm.my/6384/1/Fast_color_scan_to_a_PDF_file_10.DOC

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