Menguji tahap kepuasan perkhidmatan eKerajaan dengan pendekatan model integrasi
Kajian lepas menunjukkan tahap kepuasan yang rendah menjadi salah satu sebab mengapa perkhidmatan eKerajaan tidak dapat dioptimumkan. Dengan menggunakan pendekatan model integrasi, kajian ini mengenalpasti faktor yang mempengaruhi secara signifikan tahap kepuasan pengguna perkhidmatan eKerajaan di...
| Main Authors: | Siti Hajar Mohd Idris, Hasmiah Kasimin, Zulridah Md Noor, Noraidah Sahari |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2012
|
| Online Access: | http://journalarticle.ukm.my/6344/ http://journalarticle.ukm.my/6344/1/jeko_47-1.pdf |
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