Politeness of front counter staff of Malaysian Private Hospitals

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Politeness of front counter staff of Malaysian Private Hospitals

Politeness is an important social element in the Malaysian society and it is gauged by the way people behave towards each other during interactions. In this context, politeness is taken to mean good manners such as greeting, acknowledging and thanking others. Taking the cue from the Malaysian govern...

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Bibliographic Details
Main Authors:	Kuang, Ching Hei, David, Maya Khemlani, Lau, Su Kia
Format:	Article
Language:	English
Published:	Penerbit UKM 2013
Online Access:	http://journalarticle.ukm.my/6041/ http://journalarticle.ukm.my/6041/1/2220-4390-1-SM.pdf

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