The role of bank automated services in gaining customers' trust: a practical study in UAE

QR Code

The role of bank automated services in gaining customers' trust: a practical study in UAE

The main purpose of this paper is to highlight the significance of automated services factors on customer trust within United Arab of Emirates (UAE) banking contexts. The paper proposes a conceptual model of the relationship between automated factors and customers trust. Survey was designed and dat...

Full description

Bibliographic Details
Main Author:	Mohammad A Al-Hawari.
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2011
Online Access:	http://journalarticle.ukm.my/3489/ http://journalarticle.ukm.my/3489/1/jp33-05-lock.pdf

Similar Items

Service Quality, Trust and Customer Satisfaction on Customer Loyalty: A Study of Banks in Malaysia
by: Chen, Kai
Published: (2012)

The Influence of Perceived Trust on Understanding Banks’ Customers behavior to Accept Internet Banking Services
by: Al-Sharafi, Mohammed A., et al.
Published: (2018)

Service quality on customers’ satisfaction and loyalty. Survey evidence on mediation role of trust in Islamic banks
by: Haron, Razali, et al.
Published: (2019)

Customers’ Trust In The Use Of Automated Teller Machine (Atm) Services In Sokoto State, Nigeria
by: Bello Bada, Abdulrahman
Published: (2015)

Examining the role of trust in shaping customer satisfaction of mobile banking
by: Yousuf, Muna Abdi
Published: (2016)

The Effect of Perceived Ease of Use and Usefulness on Customers Intention to Use Online Banking Services: The Mediating Role of Perceived Trust
by: Al-Sharafi, Mohammed A., et al.
Published: (2017)

Service quality evaluation of Islamic banks in UAE: an importance-performance analysis approach
by: Abduh, Muhamad, et al.
Published: (2014)

The impact of technology CSFs on customer satisfaction and the role of trust: an empirical study of the banks in Malaysia
by: Jan, Muhammad Tahir, et al.
Published: (2014)

The Effect of Security and Privacy Perceptions on Customers’ Trust to Accept Internet Banking Services: An Extension of TAM
by: Al-Sharafi, Mohammed A., et al.
Published: (2016)

The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM
by: Mohamrned A, Al-Sharafi, et al.
Published: (2016)

Overview of the operational service quality in UAE Government
by: Kasim, Rozilah, et al.
Published: (2018)

The Impact of Customer Trust and Perception of Security and Privacy on the Acceptance of Online Banking Services: Structural Equation Modeling Approach
by: Al-Sharafi, Mohammed A., et al.
Published: (2016)

Mediating Effect of Customer Satisfaction on Service Quality and Trust Relationship in Malaysian Banking Industry
by: Zahir Osman,, et al.
Published: (2016)

Service quality of Islamic banks: satisfaction, loyalty and the mediating role of trust
by: Haron, Razali, et al.
Published: (2020)

The impact of customer trust and perception of security and privacy on the acceptance of online banking services: structural equation modeling approach
by: Al-Sharafi, Mohammed A., et al.
Published: (2018)

Adapting Zero Trust: information security cultural factors considerations in the UAE context
by: Zyoud, Bader, et al.
Published: (2024)

Understanding Online Banking Acceptance By Jordanian Customers: The Effect Of Trust Perceptions
by: Al-Sharafi, Mohammed A., et al.
Published: (2016)

Key issues for bank-customer commitment and trust in an e-banking era
by: Laksamana, Patria, et al.
Published: (2011)

What determines customers’ loyalty towards telecommunication service? Mediating roles of satisfaction and trust
by: Ting, H., et al.
Published: (2020)

What determines customers’ loyalty towards telecommunication service? mediating roles of satisfaction and trust
by: Hiram, Ting, et al.
Published: (2020)

The role of e-government services on intention to use with mediator effect of citizens’ satisfaction in the UAE
by: Sabah Obaid, Qamar Mohamed
Published: (2022)

Application Of Contingency Theory Of Accounting Information To The Uae Banking Sector
by: A. Alrawi, Hikmat, et al.
Published: (2007)

Service quality in Islamic banks: The role of PAKSERV model, customer satisfaction and customer loyalty

Service quality in Islamic banks: The role of PAKSERV model, customer satisfaction and customer loyalty

Building Customers’ Trust in the Banking Sector of Sokoto State, Nigeria
by: Bello Bada, Abdulrahman, et al.
Published: (2014)

To build trust with employee and gain their loyalty as the key to success
by: See, Lee Yee, et al.
Published: (2021)

Antecedents And Outcome Of UAE Citizen Satisfaction Of Egovernment Services
by: Almandoos, Alblooshi Tareq Abbas Ali
Published: (2022)

The Influence of Sharia Compliance, Risk Perception and Service Quality on the Trust and Loyalty of Islamic Rural Bank Customers in Indonesia

The impact of customer trust, customer identification and customer satisfaction towards customer loyalty in banking sector / Shahrul Ridzuan Jamari
by: Jamari, Shahrul Ridzuan
Published: (2018)

The influence of traditional service quality and bank size on trust in e-banking
by: Wong, David, et al.
Published: (2009)

Effects of Dubai quality awards criteria on customer growth: an empirical investigation in the UAE
by: Hawarna, Shatha, et al.
Published: (2017)

Social media interactive advertising and purchase intention of the UAE customers: an empirical analysis
by: Mohammed Fathi Yousaf,, et al.
Published: (2023)

The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry
by: Hashim, Haslinda, et al.
Published: (2023)

Image building in banking service through customer relations activity/ customer service. survey at Bank Angkasa
by: Soeganda Priyatna,
Published: (2004)

The moderating role of perceived risk on trust in e-banking
by: Wong, David, et al.
Published: (2009)

Antecedents of Trust in Customer Relations and Its Impact on Satisfaction in the Context of Islamic Banking"
by: Kiribayeva, Alla
Published: (2010)

The effect of employee ethics, trust, and service quality to customer satisfaction: a study on Malaysian telecommunications
by: Othman, Manisah, et al.
Published: (2022)

Electronic Banking Services In Malaysia: A Study On International Customers
by: Borzooei, Mahdi
Published: (2009)

The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Jasin Melaka / Muhamad Sukur Mihat
by: Mihat, Muhamad Sukur
Published: (2011)

Islamic banks: Contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non-Muslim customers in Malaysia
by: Amin, Muslim, et al.
Published: (2013)