Analisis kepentingan-prestasi dan kepuasan pelanggan terhadap perubahan harga petrol
(Analysis of importance-performance and customer satisfaction towards changes in petrol price)

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Analisis kepentingan-prestasi dan kepuasan pelanggan terhadap perubahan harga petrol (Analysis of importance-performance and customer satisfaction towards changes in petrol price)

Basic needs items are one of the biggest expenses in the annual expenditure on household. The increasing of fuel price always be the issue for the increase of the price of basic needs. So, this study were conducted to review the level of importance-performance and satisfaction towards basic needs i...

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Bibliographic Details
Main Authors:	Nora Muda, Safinah Shaharuddin, Noor Aishah Adnan
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2011
Online Access:	http://journalarticle.ukm.my/2898/ http://journalarticle.ukm.my/2898/1/jqma-7-1-14-hazzirah.pdf

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