Challenges in applying IR4.0 technologies to improve organizational structure and positions: the case of Malaysian public agencies
Despite the challenges, the Fourth Industrial Revolution (IR4.0) offers prospects for enhancing public service delivery. This article identifies the challenges in applying IR4.0 technologies to improve organisational structure and roles of Malaysian public agencies. The Socio-technical Systems T...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2024
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| Online Access: | http://journalarticle.ukm.my/23908/ http://journalarticle.ukm.my/23908/1/Pengurusan_70_6.pdf |
| _version_ | 1848815965059416064 |
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| author | Syafini Samsudin, Mohd Hizam Hanafiah, |
| author_facet | Syafini Samsudin, Mohd Hizam Hanafiah, |
| author_sort | Syafini Samsudin, |
| building | UKM Institutional Repository |
| collection | Online Access |
| description | Despite the challenges, the Fourth Industrial Revolution (IR4.0) offers prospects for enhancing public service
delivery. This article identifies the challenges in applying IR4.0 technologies to improve organisational structure
and roles of Malaysian public agencies. The Socio-technical Systems Theory, Learning Organization Theory, and
Theory of Disruption are discussed as a theoretical framework of this article. Employing the qualitative grounded
theory methodology, data was collected from 26 public officials through interviews and a focus group discussion.
The results reveal seven themes categorised into internal and external challenges. The internal challenges include
human resources, financial resources, work process, digital data, laws and regulations, and the agency’s function,
while public perception forms the sole external challenge. Seven research propositions have been developed to
propose the relationship between these challenges and the implementation of IR4.0 technologies in improving
organizational structure and positions. The research provides empirical evidence on the challenges facing public
agencies in using IR4.0 technologies to improve organizational structure and positions, thus offering
recommendations that public officials must reformulate and restructure their approach in managing human resources during IR4.0. |
| first_indexed | 2025-11-15T00:58:21Z |
| format | Article |
| id | oai:generic.eprints.org:23908 |
| institution | Universiti Kebangasaan Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T00:58:21Z |
| publishDate | 2024 |
| publisher | Penerbit Universiti Kebangsaan Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | oai:generic.eprints.org:239082024-08-07T01:48:43Z http://journalarticle.ukm.my/23908/ Challenges in applying IR4.0 technologies to improve organizational structure and positions: the case of Malaysian public agencies Syafini Samsudin, Mohd Hizam Hanafiah, Despite the challenges, the Fourth Industrial Revolution (IR4.0) offers prospects for enhancing public service delivery. This article identifies the challenges in applying IR4.0 technologies to improve organisational structure and roles of Malaysian public agencies. The Socio-technical Systems Theory, Learning Organization Theory, and Theory of Disruption are discussed as a theoretical framework of this article. Employing the qualitative grounded theory methodology, data was collected from 26 public officials through interviews and a focus group discussion. The results reveal seven themes categorised into internal and external challenges. The internal challenges include human resources, financial resources, work process, digital data, laws and regulations, and the agency’s function, while public perception forms the sole external challenge. Seven research propositions have been developed to propose the relationship between these challenges and the implementation of IR4.0 technologies in improving organizational structure and positions. The research provides empirical evidence on the challenges facing public agencies in using IR4.0 technologies to improve organizational structure and positions, thus offering recommendations that public officials must reformulate and restructure their approach in managing human resources during IR4.0. Penerbit Universiti Kebangsaan Malaysia 2024 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/23908/1/Pengurusan_70_6.pdf Syafini Samsudin, and Mohd Hizam Hanafiah, (2024) Challenges in applying IR4.0 technologies to improve organizational structure and positions: the case of Malaysian public agencies. Jurnal Pengurusan, 70 . pp. 1-13. ISSN 0127-2713 https://www.ukm.my/jurnalpengurusan/view-articles/ |
| spellingShingle | Syafini Samsudin, Mohd Hizam Hanafiah, Challenges in applying IR4.0 technologies to improve organizational structure and positions: the case of Malaysian public agencies |
| title | Challenges in applying IR4.0 technologies to improve organizational structure and positions: the case of Malaysian public agencies |
| title_full | Challenges in applying IR4.0 technologies to improve organizational structure and positions: the case of Malaysian public agencies |
| title_fullStr | Challenges in applying IR4.0 technologies to improve organizational structure and positions: the case of Malaysian public agencies |
| title_full_unstemmed | Challenges in applying IR4.0 technologies to improve organizational structure and positions: the case of Malaysian public agencies |
| title_short | Challenges in applying IR4.0 technologies to improve organizational structure and positions: the case of Malaysian public agencies |
| title_sort | challenges in applying ir4.0 technologies to improve organizational structure and positions: the case of malaysian public agencies |
| url | http://journalarticle.ukm.my/23908/ http://journalarticle.ukm.my/23908/ http://journalarticle.ukm.my/23908/1/Pengurusan_70_6.pdf |