On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry
This study addressed the problem of retailers struggling with store operations, which negatively affects customer satisfaction, sales, and overall firm performance. The objective was to investigate the relationship between on shelf availability and firm performance in Malaysian retail small and m...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2023
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| Online Access: | http://journalarticle.ukm.my/22804/ http://journalarticle.ukm.my/22804/1/pengurusan_68_10.pdf |
| _version_ | 1848815689128738816 |
|---|---|
| author | Halim Hamim, Norlena Hasnan, Maryam Jamilah Asha'ari, |
| author_facet | Halim Hamim, Norlena Hasnan, Maryam Jamilah Asha'ari, |
| author_sort | Halim Hamim, |
| building | UKM Institutional Repository |
| collection | Online Access |
| description | This study addressed the problem of retailers struggling with store operations, which negatively affects customer
satisfaction, sales, and overall firm performance. The objective was to investigate the relationship between on
shelf availability and firm performance in Malaysian retail small and medium enterprises. The study examined the impact of operational and managerial factors as determinants of on-shelf availability, as well as the moderating effect of lean practice on these relationships. A survey was conducted among retail Small and Medium Enterprises owners in the central region of Peninsular Malaysia, resulting in 151 usable responses. Data analysis was performed using Partial Least Squares Structural Equation Modeling. The main findings revealed that operational factors had a significant positive effect on firm performance, whereas managerial factors did not show a significant effect. Furthermore, the study demonstrated that lean practice moderated the relationships between operational factors and firm performance, as well as between managerial factors and firm performance. These findings have significant practical implications for retail small and medium enterprises owners, researchers, and policymakers. Retail small and medium enterprises, should invest in efficient operational practices, incorporating lean practices cautiously, emphasizing bottleneck and constraint management to boost firm performance. |
| first_indexed | 2025-11-15T00:53:58Z |
| format | Article |
| id | oai:generic.eprints.org:22804 |
| institution | Universiti Kebangasaan Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T00:53:58Z |
| publishDate | 2023 |
| publisher | Penerbit Universiti Kebangsaan Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | oai:generic.eprints.org:228042024-01-04T04:53:17Z http://journalarticle.ukm.my/22804/ On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry Halim Hamim, Norlena Hasnan, Maryam Jamilah Asha'ari, This study addressed the problem of retailers struggling with store operations, which negatively affects customer satisfaction, sales, and overall firm performance. The objective was to investigate the relationship between on shelf availability and firm performance in Malaysian retail small and medium enterprises. The study examined the impact of operational and managerial factors as determinants of on-shelf availability, as well as the moderating effect of lean practice on these relationships. A survey was conducted among retail Small and Medium Enterprises owners in the central region of Peninsular Malaysia, resulting in 151 usable responses. Data analysis was performed using Partial Least Squares Structural Equation Modeling. The main findings revealed that operational factors had a significant positive effect on firm performance, whereas managerial factors did not show a significant effect. Furthermore, the study demonstrated that lean practice moderated the relationships between operational factors and firm performance, as well as between managerial factors and firm performance. These findings have significant practical implications for retail small and medium enterprises owners, researchers, and policymakers. Retail small and medium enterprises, should invest in efficient operational practices, incorporating lean practices cautiously, emphasizing bottleneck and constraint management to boost firm performance. Penerbit Universiti Kebangsaan Malaysia 2023 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/22804/1/pengurusan_68_10.pdf Halim Hamim, and Norlena Hasnan, and Maryam Jamilah Asha'ari, (2023) On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry. Jurnal Pengurusan, 68 . pp. 1-15. ISSN 0127-2713 https://www.ukm.my/jurnalpengurusan/volume-main/jurnal-pengurusan/ |
| spellingShingle | Halim Hamim, Norlena Hasnan, Maryam Jamilah Asha'ari, On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry |
| title | On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry |
| title_full | On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry |
| title_fullStr | On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry |
| title_full_unstemmed | On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry |
| title_short | On-Shelf Availability (OSA) and firm performance: the moderating effects of lean practices in retail industry |
| title_sort | on-shelf availability (osa) and firm performance: the moderating effects of lean practices in retail industry |
| url | http://journalarticle.ukm.my/22804/ http://journalarticle.ukm.my/22804/ http://journalarticle.ukm.my/22804/1/pengurusan_68_10.pdf |