Impact of balanced scorecard on managerial performance: mediating effects of role clarity

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Impact of balanced scorecard on managerial performance: mediating effects of role clarity

Performance of hotel operational managers is crucial in delivering quality service to customers. Prior studies claimed that balanced scorecard (BSC) measures can clarify managers’ roles to improve their performance. Thus, this study examines the relationship between the BSC measure, role clarity, an...

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Bibliographic Details
Main Authors:	Shazrul Ekhmar Abdul Razak, Mazlina Mustapha
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2023
Online Access:	http://journalarticle.ukm.my/21728/ http://journalarticle.ukm.my/21728/1/pengurusan_67-6.pdf

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