Whole of government critical success factors towards integrated E-government services : a preliminary review
Electronic Government (E-government) becomes one of the key elements for sustainable development of the country. Previous studies on E-government indicate that most governments are performing well in E-government implementation. However, the issues of process duplication and bureaucracy in servi...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2018
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| Online Access: | http://journalarticle.ukm.my/20401/ http://journalarticle.ukm.my/20401/1/28138-102250-1-PB.pdf |
| _version_ | 1848815094049275904 |
|---|---|
| author | Mohamed Hairul Othman, Rozilawati Razali, |
| author_facet | Mohamed Hairul Othman, Rozilawati Razali, |
| author_sort | Mohamed Hairul Othman, |
| building | UKM Institutional Repository |
| collection | Online Access |
| description | Electronic Government (E-government) becomes one of the key elements for sustainable development of the country.
Previous studies on E-government indicate that most governments are performing well in E-government implementation.
However, the issues of process duplication and bureaucracy in services should be addressed to build trust and increase
citizens’ satisfaction. Currently, there is a necessity to focus on the development of integrated and tailored-made services
that suit with citizens’ needs. This initiative entails high commitment and collaboration from agencies, which can be
achieved through the whole of government (WoG) approach. This study aims to identify the critical success factors of
WoG towards the development of integrated E-government services. A preliminary review was conducted on previous
studies and reports to get some insights of the subject being studied. The identified data were coded and analysed using
content analysis method. The findings demonstrate that there are a number of critical success factors for WoG, which
consist of technical and non-technical aspects. The findings act as a theoretical framework for better understanding
about WoG approach for integrated E-government services. |
| first_indexed | 2025-11-15T00:44:30Z |
| format | Article |
| id | oai:generic.eprints.org:20401 |
| institution | Universiti Kebangasaan Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T00:44:30Z |
| publishDate | 2018 |
| publisher | Penerbit Universiti Kebangsaan Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | oai:generic.eprints.org:204012022-11-07T07:25:13Z http://journalarticle.ukm.my/20401/ Whole of government critical success factors towards integrated E-government services : a preliminary review Mohamed Hairul Othman, Rozilawati Razali, Electronic Government (E-government) becomes one of the key elements for sustainable development of the country. Previous studies on E-government indicate that most governments are performing well in E-government implementation. However, the issues of process duplication and bureaucracy in services should be addressed to build trust and increase citizens’ satisfaction. Currently, there is a necessity to focus on the development of integrated and tailored-made services that suit with citizens’ needs. This initiative entails high commitment and collaboration from agencies, which can be achieved through the whole of government (WoG) approach. This study aims to identify the critical success factors of WoG towards the development of integrated E-government services. A preliminary review was conducted on previous studies and reports to get some insights of the subject being studied. The identified data were coded and analysed using content analysis method. The findings demonstrate that there are a number of critical success factors for WoG, which consist of technical and non-technical aspects. The findings act as a theoretical framework for better understanding about WoG approach for integrated E-government services. Penerbit Universiti Kebangsaan Malaysia 2018 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/20401/1/28138-102250-1-PB.pdf Mohamed Hairul Othman, and Rozilawati Razali, (2018) Whole of government critical success factors towards integrated E-government services : a preliminary review. Jurnal Pengurusan, 53 . pp. 73-82. ISSN 0127-2713 https://ejournal.ukm.my/pengurusan/issue/view/1131 |
| spellingShingle | Mohamed Hairul Othman, Rozilawati Razali, Whole of government critical success factors towards integrated E-government services : a preliminary review |
| title | Whole of government critical success factors towards integrated E-government services : a preliminary review |
| title_full | Whole of government critical success factors towards integrated E-government services : a preliminary review |
| title_fullStr | Whole of government critical success factors towards integrated E-government services : a preliminary review |
| title_full_unstemmed | Whole of government critical success factors towards integrated E-government services : a preliminary review |
| title_short | Whole of government critical success factors towards integrated E-government services : a preliminary review |
| title_sort | whole of government critical success factors towards integrated e-government services : a preliminary review |
| url | http://journalarticle.ukm.my/20401/ http://journalarticle.ukm.my/20401/ http://journalarticle.ukm.my/20401/1/28138-102250-1-PB.pdf |