Impacts of robotic process automation on global accounting services
The aim of this study is to understand the impact of Robotic Process Automation (RPA) on Global Accounting Services (GAS) using the institutional logic lens. This study uses an in-depth case study approach in one of the largest global business services firm that provides global accounting services....
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2018
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| Online Access: | http://journalarticle.ukm.my/19713/ http://journalarticle.ukm.my/19713/1/25271-90574-1-PB.pdf |
| _version_ | 1848814912047939584 |
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| author | Dahlia Fernandez, Aini Aman, |
| author_facet | Dahlia Fernandez, Aini Aman, |
| author_sort | Dahlia Fernandez, |
| building | UKM Institutional Repository |
| collection | Online Access |
| description | The aim of this study is to understand the impact of Robotic Process Automation (RPA) on Global Accounting Services (GAS) using the institutional logic lens. This study uses an in-depth case study approach in one of the largest global business services firm that provides global accounting services. The result of the study showed that RPA technology has significant impacts on individual and organization resulted in the change and reduction of work, thus reducing the number of employees. Nevertheless, the introduction of new technology in the organization creates unnecessary competition between humans and robots. Although the RPA technology could solve issues involving humans such as disciplinary problems, employee productivity, and human resource shortages, high level of works such as analytical aspect could not be completely replaced by robots and can only be done by humans. |
| first_indexed | 2025-11-15T00:41:37Z |
| format | Article |
| id | oai:generic.eprints.org:19713 |
| institution | Universiti Kebangasaan Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T00:41:37Z |
| publishDate | 2018 |
| publisher | Penerbit Universiti Kebangsaan Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | oai:generic.eprints.org:197132022-09-15T01:24:16Z http://journalarticle.ukm.my/19713/ Impacts of robotic process automation on global accounting services Dahlia Fernandez, Aini Aman, The aim of this study is to understand the impact of Robotic Process Automation (RPA) on Global Accounting Services (GAS) using the institutional logic lens. This study uses an in-depth case study approach in one of the largest global business services firm that provides global accounting services. The result of the study showed that RPA technology has significant impacts on individual and organization resulted in the change and reduction of work, thus reducing the number of employees. Nevertheless, the introduction of new technology in the organization creates unnecessary competition between humans and robots. Although the RPA technology could solve issues involving humans such as disciplinary problems, employee productivity, and human resource shortages, high level of works such as analytical aspect could not be completely replaced by robots and can only be done by humans. Penerbit Universiti Kebangsaan Malaysia 2018 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/19713/1/25271-90574-1-PB.pdf Dahlia Fernandez, and Aini Aman, (2018) Impacts of robotic process automation on global accounting services. Asian Journal of Accounting and Governance, 9 . pp. 123-131. ISSN 2180-3838 https://ejournal.ukm.my/ajac/issue/view/1084/showToc |
| spellingShingle | Dahlia Fernandez, Aini Aman, Impacts of robotic process automation on global accounting services |
| title | Impacts of robotic process automation on global accounting services |
| title_full | Impacts of robotic process automation on global accounting services |
| title_fullStr | Impacts of robotic process automation on global accounting services |
| title_full_unstemmed | Impacts of robotic process automation on global accounting services |
| title_short | Impacts of robotic process automation on global accounting services |
| title_sort | impacts of robotic process automation on global accounting services |
| url | http://journalarticle.ukm.my/19713/ http://journalarticle.ukm.my/19713/ http://journalarticle.ukm.my/19713/1/25271-90574-1-PB.pdf |