Patterns of internal communication in the implementation of total quality management (TQM) at manufacturing organisations

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Patterns of internal communication in the implementation of total quality management (TQM) at manufacturing organisations

Organisations need to perform, productivity needs to be improved and organisations’ activities need to be more effective, especially after the world economic crisis due to the Covid-19 pandemic. Therefore, the need for quality improvements is crucial in both manufacturing and service sectors. The ma...

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Bibliographic Details
Main Authors:	Sharina Samsudin, Che Azlan Taib, Hanissah A. Razak, Rushami Zien Yusoff
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2021
Online Access:	http://journalarticle.ukm.my/18728/ http://journalarticle.ukm.my/18728/1/53049-174601-1-PB.pdf

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