The influence of charismatic leadership communication towards the credibility of public organisation in Malaysia
The credibility of public organisation as the source of information often receives negative intuition and misinterpretation from the public at large. Since credibility of public organisation is very much related to public trust, scholars have focused on antecedents of organisational credibility such...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2021
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| Online Access: | http://journalarticle.ukm.my/18727/ http://journalarticle.ukm.my/18727/1/53048-174600-1-PB.pdf |
| _version_ | 1848814650487996416 |
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| author | Jamilah Jamal, Hassan Abu Bakar, |
| author_facet | Jamilah Jamal, Hassan Abu Bakar, |
| author_sort | Jamilah Jamal, |
| building | UKM Institutional Repository |
| collection | Online Access |
| description | The credibility of public organisation as the source of information often receives negative intuition and misinterpretation from the public at large. Since credibility of public organisation is very much related to public trust, scholars have focused on antecedents of organisational credibility such as leadership constructs to restore trust and confidence among the public. Yet not much research has investigated the role of charismatic leadership communication in building and establishing organisational credibility of the public organisation. The aim of this study is to examine the relationship between charismatic leadership communication and the influence of its three dimensions (task oriented, enthusiasm and empathy) with organisational credibility of public organisation in Malaysia. This study employed a quantitative approach to measure participants' perception on their organisational leadership communication and credibility. A total of 368 public organisation employees which were selected through stratified random sampling participated in the survey. The hypothesis of this study was tested using Pearson correlation to examine the relationship between the constructs, whereas multiple regression was used to examine the variance of each dimension of charismatic leadership communication on organisational credibility. The finding reveals that there is a significant relationship between charismatic leadership communication and public organisation credibility, while task-oriented communication appears to be the most significant dimension influencing the credibility of Malaysia public organisation. The implication of the study suggested that public organisational credibility is influenced by the way the information was delivered by the organisation through its charismatic leaders. Theoretical and practical contributions were advanced in this study. |
| first_indexed | 2025-11-15T00:37:27Z |
| format | Article |
| id | oai:generic.eprints.org:18727 |
| institution | Universiti Kebangasaan Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T00:37:27Z |
| publishDate | 2021 |
| publisher | Penerbit Universiti Kebangsaan Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | oai:generic.eprints.org:187272022-05-31T09:08:47Z http://journalarticle.ukm.my/18727/ The influence of charismatic leadership communication towards the credibility of public organisation in Malaysia Jamilah Jamal, Hassan Abu Bakar, The credibility of public organisation as the source of information often receives negative intuition and misinterpretation from the public at large. Since credibility of public organisation is very much related to public trust, scholars have focused on antecedents of organisational credibility such as leadership constructs to restore trust and confidence among the public. Yet not much research has investigated the role of charismatic leadership communication in building and establishing organisational credibility of the public organisation. The aim of this study is to examine the relationship between charismatic leadership communication and the influence of its three dimensions (task oriented, enthusiasm and empathy) with organisational credibility of public organisation in Malaysia. This study employed a quantitative approach to measure participants' perception on their organisational leadership communication and credibility. A total of 368 public organisation employees which were selected through stratified random sampling participated in the survey. The hypothesis of this study was tested using Pearson correlation to examine the relationship between the constructs, whereas multiple regression was used to examine the variance of each dimension of charismatic leadership communication on organisational credibility. The finding reveals that there is a significant relationship between charismatic leadership communication and public organisation credibility, while task-oriented communication appears to be the most significant dimension influencing the credibility of Malaysia public organisation. The implication of the study suggested that public organisational credibility is influenced by the way the information was delivered by the organisation through its charismatic leaders. Theoretical and practical contributions were advanced in this study. Penerbit Universiti Kebangsaan Malaysia 2021 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/18727/1/53048-174600-1-PB.pdf Jamilah Jamal, and Hassan Abu Bakar, (2021) The influence of charismatic leadership communication towards the credibility of public organisation in Malaysia. Jurnal Komunikasi ; Malaysian Journal of Communication, 37 (4). pp. 405-426. ISSN 0128-1496 https://ejournal.ukm.my/mjc/issue/view/1451 |
| spellingShingle | Jamilah Jamal, Hassan Abu Bakar, The influence of charismatic leadership communication towards the credibility of public organisation in Malaysia |
| title | The influence of charismatic leadership communication towards the credibility of public organisation in Malaysia |
| title_full | The influence of charismatic leadership communication towards the credibility of public organisation in Malaysia |
| title_fullStr | The influence of charismatic leadership communication towards the credibility of public organisation in Malaysia |
| title_full_unstemmed | The influence of charismatic leadership communication towards the credibility of public organisation in Malaysia |
| title_short | The influence of charismatic leadership communication towards the credibility of public organisation in Malaysia |
| title_sort | influence of charismatic leadership communication towards the credibility of public organisation in malaysia |
| url | http://journalarticle.ukm.my/18727/ http://journalarticle.ukm.my/18727/ http://journalarticle.ukm.my/18727/1/53048-174600-1-PB.pdf |