The effectiveness of using MySMS in reducing no-show rate in dietetic clinic, Hospital Sultan Ismail, Johor Bahru

The effectiveness of using MySMS in reducing no-show rate in dietetic clinic, Hospital Sultan Ismail, Johor Bahru

No-show or non-attendance at outpatient appointments are one of the most challenging operational issues in health care clinics, including dietetics outpatient clinics. No-show has a negative impact on the efficiency and effectiveness of delivery of outpatient care in a hospital setting. This can...

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Bibliographic Details
Main Authors: Wong, Eliza Yen Sim, Suriyanti Muhi, Haslizawani Ali Akhbar, Norlizawarni Jasmawardi, Koh, Yee Ching, Salha Mohamed Nor, Chong, Chin Weun
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia 2021
Online Access:http://journalarticle.ukm.my/16625/
http://journalarticle.ukm.my/16625/1/34891-147266-1-PB.pdf

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