Crisis management and communication experience in education during the COVID – 19 pandemic in Indonesia
The focus of this research is crisis management in the education sector during the COVID-19 pandemic. This was done following an atmosphere of crisis in the field of education that encouraged the Indonesian government to issue policies in the form of the Study from Home (SfH) crisis programme. Th...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2020
|
| Online Access: | http://journalarticle.ukm.my/16082/ http://journalarticle.ukm.my/16082/1/39901-137208-1-PB.pdf |
| _version_ | 1848813960411742208 |
|---|---|
| author | Hidayat, Dasrun Anisti, Purwadhi, Wibawa, Darajat |
| author_facet | Hidayat, Dasrun Anisti, Purwadhi, Wibawa, Darajat |
| author_sort | Hidayat, Dasrun |
| building | UKM Institutional Repository |
| collection | Online Access |
| description | The focus of this research is crisis management in the education sector during the COVID-19 pandemic.
This was done following an atmosphere of crisis in the field of education that encouraged the
Indonesian government to issue policies in the form of the Study from Home (SfH) crisis programme.
The object being analysed is related to the application of crisis management and the communication
experience of students during the programme. The purpose of this study is to describe the opinions
of students during the crisis programme. The study was conducted in the city of Bandung by involving
lecturers and students. The methodology used is a qualitative approach to phenomenological studies.
Data collection was conducted through online interviews and literature studies. The study found that
the government established SfH as an emergency learning programme during the COVID-19
pandemic. The implementation of SfH was through online learning using various chat and video
conference applications. There were two weaknesses of online learning namely technical and
communication weaknesses. Technical weakness is influenced by geographical factors, internet
networks, and internet costs. While communication weaknesses include slow adaptation, learning
media are not optimal, and an interactive atmosphere has not been developed, and there is no
atmosphere of empathy. This situation results in lecturers not being able to manage the learning
effectively. Studying online during SfH should be able to build collaboration classes to be able to foster
motivation and interest in student learning. Collaboration classes are realised when lecturers and
students try to improve communication competencies. |
| first_indexed | 2025-11-15T00:26:29Z |
| format | Article |
| id | oai:generic.eprints.org:16082 |
| institution | Universiti Kebangasaan Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T00:26:29Z |
| publishDate | 2020 |
| publisher | Penerbit Universiti Kebangsaan Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | oai:generic.eprints.org:160822021-01-24T17:01:42Z http://journalarticle.ukm.my/16082/ Crisis management and communication experience in education during the COVID – 19 pandemic in Indonesia Hidayat, Dasrun Anisti, Purwadhi, Wibawa, Darajat The focus of this research is crisis management in the education sector during the COVID-19 pandemic. This was done following an atmosphere of crisis in the field of education that encouraged the Indonesian government to issue policies in the form of the Study from Home (SfH) crisis programme. The object being analysed is related to the application of crisis management and the communication experience of students during the programme. The purpose of this study is to describe the opinions of students during the crisis programme. The study was conducted in the city of Bandung by involving lecturers and students. The methodology used is a qualitative approach to phenomenological studies. Data collection was conducted through online interviews and literature studies. The study found that the government established SfH as an emergency learning programme during the COVID-19 pandemic. The implementation of SfH was through online learning using various chat and video conference applications. There were two weaknesses of online learning namely technical and communication weaknesses. Technical weakness is influenced by geographical factors, internet networks, and internet costs. While communication weaknesses include slow adaptation, learning media are not optimal, and an interactive atmosphere has not been developed, and there is no atmosphere of empathy. This situation results in lecturers not being able to manage the learning effectively. Studying online during SfH should be able to build collaboration classes to be able to foster motivation and interest in student learning. Collaboration classes are realised when lecturers and students try to improve communication competencies. Penerbit Universiti Kebangsaan Malaysia 2020 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/16082/1/39901-137208-1-PB.pdf Hidayat, Dasrun and Anisti, and Purwadhi, and Wibawa, Darajat (2020) Crisis management and communication experience in education during the COVID – 19 pandemic in Indonesia. Jurnal Komunikasi ; Malaysian Journal of Communication, 36 (3). pp. 67-82. ISSN 0128-1496 https://ejournal.ukm.my/mjc/issue/view/1322 |
| spellingShingle | Hidayat, Dasrun Anisti, Purwadhi, Wibawa, Darajat Crisis management and communication experience in education during the COVID – 19 pandemic in Indonesia |
| title | Crisis management and communication experience in education during the COVID – 19 pandemic in Indonesia |
| title_full | Crisis management and communication experience in education during the COVID – 19 pandemic in Indonesia |
| title_fullStr | Crisis management and communication experience in education during the COVID – 19 pandemic in Indonesia |
| title_full_unstemmed | Crisis management and communication experience in education during the COVID – 19 pandemic in Indonesia |
| title_short | Crisis management and communication experience in education during the COVID – 19 pandemic in Indonesia |
| title_sort | crisis management and communication experience in education during the covid – 19 pandemic in indonesia |
| url | http://journalarticle.ukm.my/16082/ http://journalarticle.ukm.my/16082/ http://journalarticle.ukm.my/16082/1/39901-137208-1-PB.pdf |